Location: Remote (Work from Home) Type: Full-Time Probation: 3 Months More info: www.smirmatec.com **IMPORTANT**: Before You Apply: To be considered, please: Complete our mandatory questionnaire : https://docs.google.com/forms/d/e/1FAIpQLScA-QqNNMDYUgYZBLuq3qgipjh-E4_MG11Tz2b0RbLoh4YeLg/viewform?usp=dialog Submit a portfolio showcasing your recent social media work (such as posts, campaigns, or analytics report) within the provided questionnaire. 📌 Applications without both will not be reviewed. About Us Smirmatec is a leading FinTech company offering innovative SaaS solutions , including our flagship B2C trading journal platform , which is used by over 100,000 traders worldwide. Designed to serve individual investors, our platform provides advanced trading analytics with a strong focus on the US and Indian stock markets . By transforming raw trading data into actionable insights, we help traders enhance performance, optimize strategies, and make smarter decisions in today’s fast-paced markets. About the Role: We’re looking for a strategic and hands-on Social Media Manager to craft content, grow our online community, and drive meaningful engagement across platforms. You’ll have the opportunity to shape the voice of our brand in the finance and trading space, working closely with marketing and product teams. Responsibilities: Manage and grow social media presence across X (formerly Twitter), Instagram, Facebook, and YouTube Plan and maintain a content calendar aligned with campaign goals Create and publish timely, platform-optimized content related to finance, trading, and market trends Track, analyze, and report on performance metrics; iterate content strategy based on insights ⟶ ( no paid ad campaigns/experience required ) Collaborate with our designers to develop visually compelling assets Stay updated on industry trends , platform algorithm changes, and best practices Requirements: 2+ years of experience managing social media (preferably in FinTech or financial content) Experience in: Content writing, Copywriting, Email marketing, Social media content, Editing & proofreading Creative thinking with the ability to translate complex trading concepts into engaging content **Must-have**: Solid understanding of US/India stock markets and trading concepts and up-to-date awareness of current market trends. Familiarity with content scheduling and analytics tools Self-driven with excellent time and project management skills Why Join Us?: 100% Remote with flexible work hours Attractive salary with performance-based growth incentives Opportunity to grow in a fast-paced FinTech company Create content for a knowledgeable and active US trader/investor audience Ready to shape the voice of a next-gen trading platform? We’re excited to meet marketers who understand finance, speak the language of social, and can engage the modern trader. Visit us at www.smirmatec.com to learn more about our products! Apply now and help us build the future of financial social media. Show more Show less
Location: Work from Home Employment Type: Full-Time Work Hours: 5:30 PM – 3:30 AM IST (US Market Hours) | Days: Monday to Saturday Probation Period: 3 Months More info: www.smirmatec.com **IMPORTANT**: Before You Apply: To be considered, please: Complete our mandatory questionnaire : https://docs.google.com/forms/d/e/1FAIpQLSctXN491IHm7T7Ix9sklK27CWOApBpPG9CMVvbHxmNmMV5ghQ/viewform?usp=dialog Please record a video of yourself answering the questions from the questionnaire and submit the audio/video file within the form. 📌 Applications that do not strictly meet both requirements will not be considered under any circumstances. About Us We are a leading FinTech company offering a suite of powerful SaaS solutions, our flagship being a B2C trading journal platform used by over 100,000 traders globally . We specialize in delivering advanced trading analytics tailored to individual investors in the US and Indian stock markets . Our mission is to empower traders with the insights they need to make better decisions in fast-moving financial markets. About the Role We’re looking for a Customer Support Specialist with strong experience in live chat support , as this will be your primary communication channel. You will be the primary point of contact for our global user base, assisting traders in navigating the platform, troubleshooting issues, and understanding key features in real-time. This role is ideal for someone who is quick-thinking, empathetic, and skilled in written communication. If you’re familiar with SaaS platforms and have a passion for trading or finance, that’s a strong plus. 📌 Note: This is a live chat-intensive role supporting a complex, data-driven FinTech platform . You must have prior experience handling multiple customer chats simultaneously and be comfortable navigating a feature-rich tool. Key Responsibilities Respond to customer queries primarily via live chat and email Guide users through platform features, onboarding, and usage best practices Maintain a knowledge base and ensure help content is up to date Independently troubleshoot product issues using internal tools, help resources, and platform knowledge Track recurring issues and contribute to support process improvements Ensure fast, clear, and empathetic communication with a global audience Requirements Graduate with 2+ years of experience in live chat support roles (must-have) Proven ability to manage multiple chat threads simultaneously with high accuracy Excellent written English and strong professional communication skills Prior experience supporting a SaaS product or FinTech platform is highly preferred Ability to confidently navigate and understand a complex, feature-rich platform . Familiarity with or interest in stock markets/trading is a strong plus Basic Excel proficiency and comfort with structured data formats Self-starter who can learn product knowledge and workflows independently Willingness to work night shifts aligned with US hours Why Join Us? Be the real-time support lead for thousands of global traders Collaborate with a focused, friendly, and fast-moving team Learn the ins and outs of FinTech, trading analytics, and customer ops Competitive pay with performance-based growth opportunities Clear upward mobility into senior support, product, or operations roles Sound like a fit? We’re looking for someone who thrives in live customer interactions and is passionate about helping users succeed. If you're sharp, responsive, and curious about trading tools, we’d love to hear from you. We are an equal opportunity employer and value diversity at our company.
Location: Work from Home Employment Type: Full-Time Work Hours: 5:30 PM – 3:30 AM IST (US Market Hours) Days: Monday to Saturday Probation Period: 3 Months More info: www.smirmatec.com Salary range: 40,000 to 60,000 INR/mo (Bonus separate) **IMPORTANT**: Before You Apply: To be considered, please: Complete our mandatory questionnaire : https://docs.google.com/forms/d/e/1FAIpQLSc7pMxBRodj9k-J-4jRSL7xx9-tAghyipgQy9xBUqPVk5iIYA/viewform?usp=header Please record yourself (audio/video) answering the questions from the questionnaire and submit the audio/video file within the form. 📌 Applications that do not strictly meet both requirements will not be considered under any circumstances. About Us We are a leading FinTech company offering a suite of powerful SaaS solutions, our flagship being a B2C trading journal platform used by over 100,000 traders globally . We specialize in delivering advanced trading analytics tailored to individual investors in the US and Indian stock markets . Our mission is to empower traders with the insights they need to make better decisions in fast-moving financial markets. About the Role We’re looking for a Technical Support Specialist with strong experience in live chat and email support for technical issues (chat primary and email secondary). You will be the primary point of contact for our global user base, assisting traders in navigating the platform, troubleshooting issues, and understanding key features in real-time. This role is ideal for someone who is quick-thinking, empathetic, and skilled in written communication. If you’re familiar with SaaS platforms and have a passion for trading or finance, that’s a strong plus. 📌 Note: This is a live chat-intensive role supporting a complex, data-driven FinTech platform . You must have prior experience handling multiple customer chats simultaneously and be comfortable navigating a feature-rich tool and have the ability to deal with tight support deadlines. Key Responsibilities Respond to customer queries primarily via live chat and email Guide users through platform features, onboarding, and usage best practices Maintain a knowledge base and ensure help content is up to date Independently troubleshoot product issues using internal tools, help resources, and platform knowledge Track recurring issues and contribute to support process improvements Ensure fast, clear, and empathetic communication with a global audience Handle concurrent chats/emails accurately Requirements Graduate with 2+ years of experience in live chat and email support roles (must-have) Self-starter who can learn product knowledge and workflows independently (must-have) Proven ability to manage multiple chat threads simultaneously with high accuracy Excellent written English and strong professional communication skills Prior experience supporting a SaaS product or FinTech platform is highly preferred Ability to confidently navigate and understand a complex, feature-rich platform . Familiarity with or interest in stock markets/trading is a strong plus Basic Excel proficiency and comfort with structured data formats Willingness to work night shifts aligned with US hours Why Join Us? Be the real-time support lead for thousands of global traders Collaborate with a focused, friendly, and fast-moving team Learn the ins and outs of FinTech, trading analytics, and customer ops Competitive pay with performance-based growth opportunities Clear upward mobility into senior support, product, technical or operations roles Timeline Pre-hiring: > Once we receive your google forms submission, we will review it and send you a test questionnaire. > If you pass the test questionnaire there will be 1 or max. 2 follow up interviews post which you will be provided with the offer. Post-hiring: > There will be 2-3 sessions of 1-on-1 walkthrough of the platform post which you will be provided with ample resources to study for the next 10 days. > During these 10-12 days, you will have access to experts from the team and you will also get to know the process. You are expected to independently study the given material which will be a crucial per-requisite knowledge for providing effective chat/email support. > After 10-12 days of study and preparation, you will be joining live chat/communication platforms where you will be supporting customers directly with the existing support team. > Your performance will be evaluated on a weekly basis during the probation period and you will notified of the improvements to be made. Sound like a fit? We’re looking for someone who thrives in live customer interactions and is passionate about helping users succeed. If you're sharp, responsive, and curious about trading tools, we’d love to hear from you. We are an equal opportunity employer and value diversity at our company.