Technical Support Specialist

About the Role:

Ad Tech Technical Support Specialist

Key Responsibilities:

• Provide timely and accurate technical support to clients, focusing on campaign setup, delivery, performance issues, and deal troubleshooting.
• Diagnose and resolve complex issues related to ad tags, tracking, discrepancies, targeting, and delivery in real-time bidding (RTB) environments.
• Understand and support private marketplace (PMP) and programmatic guaranteed (PG) deals involving DSPs, SSPs, and ad servers.
• Collaborate with advertisers, publishers, and internal stakeholders to ensure successful campaign execution and optimization.
• Monitor and troubleshoot integrations with third-party platforms (e.g., Google Ad Manager, DV360, TAM, etc.).
• Escalate unresolved issues to Engineering or Product teams and follow up to ensure resolution.
• Document technical issues and solutions to build a knowledge base for internal and external users.
• Stay updated on the latest trends in ad technology and programmatic advertising.

Required Qualifications:

• 1-3 years of experience in Ad Tech, preferably in a technical support, ad operations, or client-facing engineering role.
• Strong understanding of digital advertising ecosystems, including SSPs, DSPs, ad servers, and programmatic workflows.
• Hands-on experience with campaign trafficking, deal setup (PMP, PG), and ad performance metrics.
• Familiarity with debugging, ad tag inspection, and log analysis.
• Strong communication skills and ability to explain complex technical concepts to non-technical stakeholders.
• Problem-solving mindset with strong attention to detail.