Technical support

Job description:

We are looking for a proactive, solution-oriented Technical Support Executive to join our dynamic IT team in Bangalore. The ideal candidate will bring 6 months to 4 years of hands-on experience in providing L1 and L2 technical support. This role is pivotal in ensuring seamless IT operations, resolving technical issues promptly, and maintaining high user satisfaction across the organization.

NOTE: Candidates are required to use their own laptops

Key Responsibilities :

• Provide L1 and L2 support to internal users through in-person interactions, phone,
• email, and remote access tools.
• Install, configure, and troubleshoot hardware such as desktops, laptops, printers,
• scanners, and peripherals.
• Address and resolve software-related issues, including those related to
• Windows/Mac OS, Office 365, antivirus software, and email clients.
• Monitor system and network performance, performing routine maintenance and
• identifying potential issues proactively.
• Manage user accounts, access rights, and system permissions across platforms.
• Maintain accurate records of issues and resolutions using IT ticketing systems.
• Set up and support video conferencing systems and other collaboration tools (Zoom,
• Teams, etc.).
• Ensure timely resolution of issues and escalate complex problems to higher-level
• support teams when required.
• Assist in maintaining an updated IT asset inventory and support IT needs during
• employee onboarding/offboarding.
• Adhere to internal IT policies, compliance standards, and data security protocols.
• Required Skills & Competencies:
• Proficiency with remote desktop applications, troubleshooting tools, and helpdesk
• ticketing systems.
• Basic awareness of cybersecurity practices and data protection protocols.
• Strong analytical and problem-solving skills with a keen attention to detail.
• Excellent interpersonal and communication abilities to assist users effectively.
• A customer-first mindset and ability to prioritize tasks in a dynamic, fast-paced
• environment.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven 6 months to 4 years of experience in a technical support or IT helpdesk role.

Job Type: Full-time

Pay: ₹30,000.00 - ₹40,000.00 per month

Work Location: In person