Posted:2 days ago|
Platform:
Work from Office
Full Time
The job roles and responsibilities are,
Troubleshoot and resolve technical issues related to software, hardware, and network systems.
Demonstrate a deep understanding of the product's technical aspects to guide customers in the use and troubleshooting of the product.
Develop a strong understanding of our systems, to solve technical issues.
Stay up-to-date with the latest product updates, bug fixes, and new releases to ensure accurate information is provided to customers.
Use a proactive approach to identify potential problems and solutions. This may involve conducting independent research, using online resources such as Google, when faced with novel challenges.
Provide feedback on the efficiency of the customer service process and propose improvements.
Strong knowledge of Windows operating systems, with experience in Linux environments as a strong plus.
Excellent troubleshooting and problem-solving skills.
Ability to think quickly on your feet and use resources effectively to find solutions.
Strong communication and interpersonal skills, with a knack for translating complex technical concepts into simple terms.
Good organizational skills and attention to detail.
Alp Consulting Ltd.
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