Technical Support Representative

Role & Responsibilities

• Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service.
• Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting.
• Walks customers through common phone hardware and software configurations to maximize service functionality.
• Provides solutions and resolution resources for customer repair problems.
• Interfaces with customers over the phone providing status updates and ensuring service has been restored.
• Escalates appropriate technical issues to upper-level technical support when needed.

Preferred Candidate Profile

• Minimum 1 year of experience in International Technical Support (Voice)
• Excellent communication skills
• Have worked on ISP, Internet & WiFi Related, Router & Modem Connectivity Issues
• Should have experience working in International Telecom brand on voice process.
• Should be comfortable working in 24*7 Working Environment
• Graduation not required—
• Rotational shifts & Rotational week offs.
• Freshers graduated from B.Tech/BE, BCA or MCA are eligible to apply.

Perks and Benefits

• Medicare Facilities.
• Salary: 3.2 LPA to 4.99 LPA.
• Both side cab facilities.
• Medical Insurance
• Life Insurance