0 - 5 years
1 - 4 Lacs
Posted:1 week ago|
Platform:
Work from Office
Full Time
Hiring Technical Support Associates for Kolkata Location
Call/WhatsApp :
9147047911
9147047910
9007152957
9073639536
Job Location : Kolkata (Immediate Joiners Required)
- Work from office
- H.S/ Graduate
- Excellent coms
- 5 days working
- Rotational Shifts 24x7
Salary Slab Upto : 3.60 LPA- 4.60LPA
Roles & Responsibility :
Troubleshooting and Problem Solving: Identifying and resolving technical issues, including hardware, software, and network problems.
Customer Interaction: Responding to user inquiries, providing clear and concise instructions, and ensuring customer satisfaction.
Installation and Configuration: Setting up and configuring new hardware and software, including testing compatibility with existing systems.
Documentation and Knowledge Base: Maintaining accurate records of issues, solutions, and best practices.
Remote and On-Site Support: Providing technical assistance remotely or on-site, as needed.
Escalation: Knowing when and how to escalate complex issues to higher-level support teams.
Skills Required :
Technical Knowledge: Strong understanding of computer hardware, software, and networks.
Problem-Solving: Ability to diagnose and resolve technical issues efficiently.
Communication: Excellent verbal and written communication skills to interact with customers and colleagues.
Customer Service: Ability to provide helpful and courteous support to users.
Organizational Skills: Ability to manage multiple tasks and prioritize effectively.
Continuous Learning: Willingness to stay up-to-date with the latest technologies and trends.
Human Before Resource
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