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Jobs in Navi Mumbai
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ACS International Resources, Inc.
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Technical Support Proficient

Job Expired: This job listing has expired.

Technical Support Proficient

ACS International Resources, Inc.

2 - 3 years

|

4 - 8 Lacs

Navi Mumbai Mumbai

Posted:8 months ago| Platform:

Apply

Skills Required

Ticketing Active directory Customer support Windows MSP Customer service CCNA microsoft N+ Technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Be able to install, configure, troubleshoot and resolve technical issues properly

Complete daily checklists, continuously monitor work queues and review and acknowledge all assigned tickets for the next day by the end of the current shift

Provide excellent customer support and technical services remotely

Take ownership of tasks and follows through to ensure complete resolution

Experience working in a team-oriented, collaborative environment

What Our Ideal Candidate Will Bring:

The successful candidate should have a bachelor s degree or equivalent certifications

o A+, N+, CCENT, Microsoft, CCNA Certifications preferred

Minimum 2+years of outstanding customer service experience

Minimum 2+ years of technical support

Strong working knowledge of:

Windows Devices
Apple Devices
Understanding on Remote access tools such as; TeamViewer, MSP anywhere, LogMeIn, AnyConnect
Knowledge of a ticketing system like ConnectWise Manage
Active Directory, File & Printer Servers
Office 365/Google Suite Administration
Networking & Network Switches
Hardware and Software Installations/Troubleshooting

Requirements

Skills :

o Excellent customer service skills

o Excellent hands-on technical support skills

o Excellent verbal and written communication skills

o An eagerness to learn with a passion for technology

o A positive personality, attitude and a team player

Benefits

What Our Ideal Candidate Will Receive:

A company focused on maintaining a great company culture

An opportunity to make a difference in the company and to be rewarded for doing so

A company that is always looking to improve while adhering to our core principles.

An opportunity for career growth within the organization

Competitive compensation package with variable pay potential and benefits

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ACS International Resources, Inc.

Staffing & Recruiting

Los Angeles

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