Technical Support Proficient

Job Description

Job Description Be able to install, configure, troubleshoot and resolve technical issues properly Complete daily checklists, continuously monitor work queues and review and acknowledge all assigned tickets for the next day by the end of the current shift Provide excellent customer support and technical services remotely Take ownership of tasks and follows through to ensure complete resolutio Experience working in a team-oriented, collaborative environment What Our Ideal Candidate Will Bring: The successful candidate should have a bachelor’s degree or equivalent certifications A+, N+, CCENT, Microsoft, CCNA Certifications preferred Freshers to 6+years of outstanding customer service experience Minimum 2+ years of technical support Freshers will be given training. Strong working knowledge of: Windows Devices Apple Devices Understanding on Remote access tools such as; TeamViewer, MSP anywhere, LogMeIn, AnyConnect Knowledge of a ticketing system like ConnectWise Manage Active Directory, File & Printer Servers Office 365/Google Suite Administration Networking & Network Switches Hardware and Software Installations/Troubleshooting Requirements Excellent customer service skills Excellent hands-on technical support skills Excellent verbal and written communication skills An eagerness to learn with a passion for technology A positive personality, attitude and a team player Job Type: Full-time Pay: ₹19,000.00 - ₹65,000.00 per month Benefits: Health insurance Life insurance Paid time off Provident Fund Shift: Day shift Morning shift Night shift Rotational shift US shift Work Days: Monday to Friday Education: Bachelor's (Required) Language: English (Required) Location: Ghansoli, Navi Mumbai, Maharashtra (Required) Shift availability: Day Shift (Required) Night Shift (Required) Willingness to travel: 100% (Required) Work Location: In person