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Technical Support

PI Square Technologies India

1 - 5 years

|

1 - 6 Lacs

hyderabad pune bengaluru

Posted:1 day ago| Platform:

Apply

Skills Required

technical support installation & configuration microsoft 365 customer support network & connectivity subscription management ticketing tools windows support account & billing support office 365 troubleshooting remote desktop

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Provide first-level technical support for Windows, Office/Microsoft 365, and devices.
Diagnose and resolve software, network, and connectivity issues.
Assist with account management, billing, subscriptions, and product activation.
Handle queries through phone, chat, and email with professionalism.
Escalate complex issues to higher support tiers when required.
Maintain accurate case documentation and adhere to SLAs.
Guide users on installation, updates, and troubleshooting via self-help or remote support tools.

Preferred candidate profile

14 years of experience in Technical Support / Customer Support.
Strong knowledge of Windows OS, Office 365, and device troubleshooting.
Excellent communication, empathy, and problem-solving skills.
Ability to manage multiple cases in a fast-paced environment.
Certifications (Microsoft M365 Fundamentals, Azure Fundamentals) are a plus.

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PI Square Technologies India

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