Technical Support Officer

India Foods Business is a full-service manufacturing and marketing unit comprising over 500 employees spread across multiple locations across India. Our product portfolio includes the Pillsbury, Betty Crocker, Haagen-Dazs, and Nature Valley brands, catering to both direct-to-consumer and B2B channels in Retail, Food Service, Bakeries & Exports. We blend the strengths of a global enterprise with the innovative mindset and cultural sensitivity characteristic of a local company. As a Technical Support Officer, your responsibilities will include supporting local sales and business development initiatives. You will serve as a technical expert and advisor to Hotels and Restaurants, such as QSRs, PBCLs, CDRs, and FDRs. Your role will involve planning and executing innovative product applications to assist operators in transitioning to the Pillsbury premixes portfolio. Additionally, you will coach, train, and assist sales staff in delivering product demonstrations, offering culinary support, and customizing cooking processes based on individual kitchen conditions. Furthermore, you will be accountable for managing data, preparing concise reports on outcomes and progress, handling product troubleshooting, and serving as a customer interface for technical inquiries or issues. Your duties will also include evaluating new products, providing feedback, and generating new application or product ideas to drive sales growth. The ideal candidate should possess a Hotel Management Degree with experience in Bakery & Confectionery, along with 3-4 years of experience in operations, product development, and managing kitchen operations as a Commissary 2 or Commissary 1 chef in hotels or cruises. Creativity, strong training skills, and excellent communication abilities are essential for this role. At India Foods Business, we are committed to not only creating food that people love but also being a force for good in the world. Our company fosters a culture of continuous learning, diverse perspectives, and limitless possibilities. We seek individuals who are bold thinkers with compassionate hearts, eager to challenge themselves and grow collectively. Join us in our journey to become the unrivaled leader in the food industry by collaborating with like-minded individuals who are always hungry for what's next.,