Technical Support Manager

Role Overview: As a Technical Sales Support Specialist, you will collaborate with the sales team to understand client requirements and provide technical support during the sales process. Your primary focus will be on assisting in product demonstrations and presentations, addressing technical inquiries from prospective clients, providing post-sales technical support, and acting as a liaison between clients and internal technical teams. Key Responsibilities: - Assist in product demonstrations and presentations to showcase the technical capabilities and benefits of our cloud solutions. - Address technical inquiries and concerns from prospective clients, offering solutions and guidance to meet their specific needs. - Work closely with the product development team to stay updated on new features, enhancements, and technical aspects of our cloud offerings. - Provide post-sales technical support and guidance to clients, ensuring smooth implementation and integration of our solutions. - Act as a liaison between clients and internal technical teams, facilitating communication and resolution of any technical issues or challenges. Qualifications Required: - Bachelor's degree in Computer Science, Information Technology, or a related field. - Proven experience in a technical support role, preferably in cloud computing or related technologies. - Strong understanding of cloud computing concepts and technologies, including SaaS, PaaS, and IaaS. - Excellent communication skills, with the ability to convey technical information clearly and effectively to both technical and non-technical audiences. - Ability to multitask and prioritize tasks in a fast-paced sales environment. - Customer-centric mindset with a passion for delivering exceptional service and support. - Proficiency in relevant software and tools, such as CRM systems and collaboration platforms.,