Technical Support Expert

You are seeking a Technical Support Expert with a minimum of 2 years of experience to become a valuable member of the customer support team. Your primary responsibilities will include addressing customer inquiries via telephone, delivering initial technical support, and ensuring timely issue resolution with a customer-centric approach. Your contributions in this role are crucial for upholding high levels of customer satisfaction and facilitating seamless product utilization. To excel in this position, you must possess essential qualifications, including a minimum of 2 years of experience in technical support or customer service, with a preference for backgrounds in software product support. Proficiency in utilizing remote desktop tools such as AnyDesk and TeamViewer, along with fundamental troubleshooting skills, is required. You should demonstrate a sound understanding of Windows operating systems, software installation procedures, and adeptness in error handling. Moreover, your ability to articulate complex technical concepts in a clear and concise manner to non-technical individuals is essential for effective communication. This is a full-time position that offers benefits such as Provident Fund and the flexibility of working from home. The work location for this role is required to be in person, ensuring a collaborative environment for effective customer support delivery.,