Technical Support Executive

You will be responsible for working with customers to identify software problems and providing advice on the solutions. Additionally, you will be required to log and maintain records of customer/employee queries, as well as demonstrate the software to customers when necessary. Updating the self-help manual for customers/employees to troubleshoot issues on their own will also be part of your duties. Furthermore, a comprehensive understanding of the software being used by customers is essential, along with the ability to evaluate the IT knowledge levels of each customer or employee. You should possess logical thinking skills and be capable of handling difficult callers with professionalism. Strong communication, analytical, and problem-solving skills are essential for this role. This position requires you to work comfortably in US shifts. The job location is in Nashik. To apply, please send your CV to career@sarpstechnologies.com or contact us at 0253 6655000.,