Technical Support Executive

Job Title: Technical Support Executive

Location: Gorakhpur, Uttar Pradesh
Salary: ₹20,000 – ₹30,000 per month
Job Type: Full-time (Work from Office + Field Support)

Job Summary:

We are seeking a motivated Technical Support Executive who will handle customer technical issues both from the office and at client locations (field support). The candidate should be willing to travel within Gorakhpur and nearby areas when required and provide timely support to ensure customer satisfaction.

Key Responsibilities:Office Support:

• Respond to customer queries via phone, email, or remote desktop tools.
• Troubleshoot hardware/software issues remotely.
• Maintain logs and documentation of all support cases.
• Coordinate with internal teams to escalate and resolve issues.

Field Support:

• Visit client sites for installation, troubleshooting, and maintenance.
• Provide hands-on technical assistance at customer locations.
• Ensure all on-site equipment and systems are functioning properly.
• Deliver product demos or basic training when needed.

Requirements:

• Bachelor’s/Diploma in Computer Science, IT, or related field.
• 1–3 years of experience in technical/customer support.
• Strong knowledge of Windows OS, networking basics, hardware troubleshooting.
• Good communication skills in Hindi and English.
• Willingness to travel locally for on-site support.
• Two-wheeler with valid license (preferred for field visits).

Perks & Benefits:

• Fixed salary ₹20,000 – ₹30,000/month depending on experience
• Travel allowances for field visits
• Performance-based incentives
• Skill development and growth opportunities

Work Schedule:

• Monday to Saturday
• Office timings: 9:30 AM to 6:30 PM
• Field visits as per client requirements (within city or nearby areas)

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Provident Fund

Shift:

• Day shift

Language:

• English (Preferred)

Work Location: In person