Technical Support Executive

We’re Hiring: Technical Support Trainee Location: Chennai Employment Type: Full-Time Age: 19–25 years Experience: 0–5 Years Qualification: Any Bachelor’s Degree (preferably in Computer Science) Position Summary: As a Technical Support Trainee, you will learn to assist customers with PC-related issues, handle service requests, manage documentation, and deliver excellent after-sales support. You will be trained to handle both technical troubleshooting and customer-facing communication while working closely with our experienced support team. Key Responsibilities 1. Customer Interaction Act as the primary contact for customers via WhatsApp, phone calls, emails, and Freshdesk. Manage inbound support requests, ensuring prompt and professional responses. Communicate payment terms, order updates, and post-QC shipment details to customers. 2. Case Management & Documentation Accurately log and maintain all support cases in the Support Log Sheet, including essential details for internal tracking and future AI model training. Follow the Support SOP to categorize issues into Application Software, System Software, or Hardware related. 3. Issue Resolution & Troubleshooting Provide first-level troubleshooting for common issues. Use remote access tools, such as AnyDesk and Google Meet, to guide customers. Share setup assistance videos and guide customers through first-time hardware/software setup. 4. Post-Sales & RMA Process Assist in post-sales communication, including shipment tracking, payment reminders, and order follow-ups. Support the RMA process — handling component inward/outward movement and tracking status. Qualifications & Skills Strong communication skills (written and verbal). Basic troubleshooting and problem-solving abilities. Skills & Requirements: Good spoken & written communication. Basic technical troubleshooting skills. Comfortable using remote access tools and ticketing systems. Organized, detail-oriented, and able to follow SOPs.