We are looking for a highly skilled and motivated Technical Support Executive to join our team in NT Global Solutions. The ideal candidate should have 0 to 2 years of experience.

Roles and Responsibility

Provide technical support to customers via phone, email, or chat.
Troubleshoot and resolve technical issues efficiently.
Collaborate with internal teams to resolve complex issues.
Develop and maintain technical documentation and knowledge base articles.
Analyze customer feedback and suggest process improvements.
Participate in training and development programs to enhance skills and knowledge.

Job Requirements

Strong communication and problem-solving skills.
Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
Basic computer knowledge and familiarity with software applications.
Strong analytical and troubleshooting skills.
Ability to work collaboratively as part of a team.
Strong attention to detail and ability to maintain accurate records.

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

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NT Global Solutions

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Technical Support Executive (Non Voice Process)