Technical Support Executive

Responsibilities:  Provide top-notch technical support to customers through various channels, including email, chat, and phone  Troubleshoot and resolve technical issues related to our IoT devices, ensuring prompt and accurate solutions  Collaborate with cross-functional teams to escalate and resolve complex technical problems  Document customer interactions and resolutions in our support system  Proactively identify and communicate recurring issues to the product and engineering teams for resolution  Stay up-to-date with product knowledge and updates to provide accurate and effective support  Assist in creating and updating support documentation and resources for customers  Demonstrate a strong customer-centric attitude and a commitment to resolving issues promptly  Must know – o Must know to created hotspots or know limitations on phone hotspot. o Must know to Setup any IOT drive or Alexa. o Must know to do MAC id in wifi troubleshooting 0067. o Must know what is mesh router or wifi extender. Requirements:  A bachelor degree in a relevant field or equivalent work experience  0-2 years of experience in technical support, preferably with IoT devices  Strong technical background with the ability to quickly grasp complex technical concepts  Excellent communication skills, both written and verbal  Proficiency in using support ticketing systems, with knowledge of Zendesk preferred  Ability to work effectively in a fast-paced startup environment  Ability to work remotely with limited supervision  Comfortable working night shifts as part of a rotational schedule  A proactive and problem-solving mindset with a dedication to customer satisfaction  Exceptional attention to detail and organizational skills  Flexible working in US Shift If you are a tech-savvy individual with a customer-centric attitude and a passion for solving technical challenges, we encourage you to apply for the Tech Support Executive position at Miko. Show more Show less