Technical Support Executive - Level 1

As a System Admin Level 1 at our company, you will play a crucial role in supporting our customer base, both directly and indirectly. Your primary responsibility will involve interacting with application software and operating systems to diagnose and resolve unique, non-recurring problems in the Hosting Environment. Your major duties and responsibilities will include treating all customers in a professional and respectful manner, handling technical support tickets from web hosting customers, supporting the roll-out of new applications, and providing client support and technical issue resolution via E-Mail, phone, and other electronic media. You will also be troubleshooting various technical issues that customers may encounter with their web hosting services, prioritizing and managing multiple open tickets simultaneously, and successfully completing other duties and projects as assigned. To excel in this role, you should possess computer knowledge, good communication skills, and ideally be a Red Hat Certified Engineer (RHCE) or MCSA/MCSE certified. You must be willing to work in a 24*7 environment and have experience with Hosting Control Panels such as CPanel, WHM, and Plesk. Additionally, you should have expertise in basic installation, server security, server monitoring, an excellent understanding of SMTP, HTTP, FTP, IMAP, POP, and Exim, and experience in installation and modification of Apache, Bind, DNS, PHP, MySQL, and Perl. Managing server backup/restore, DNS Management, and the ability to troubleshoot web hosting and technical procedures are also essential skills for this role. As part of our team, you will need to work well in a constantly changing environment, follow instructions from supervisors and senior colleagues, be confident and passionate, possess strong organizational skills with the ability to multitask effectively, and demonstrate dependability in completing work as expected during assigned shifts. Ideally, you should have 1-2 years of experience in a similar role, and we currently have 5 job openings available at our location in Jaipur, Rajasthan. If you meet the qualifications and are interested in joining our team, please send us an email at [email protected] with the subject line "Hapih Host Tech Support.",