Technical Support Executive - Level 1 Hapih Host

1.0 - 5.0 years

0 Lacs

jaipur, rajasthan

On-site

As a System Admin Level 1 at our company, you will play a crucial role in supporting our customer base, both directly and indirectly. Your primary responsibility will involve interacting with application software and operating systems to diagnose and resolve unique, non-recurring problems in the Hosting Environment. Your major duties and responsibilities will include treating all customers in a professional and respectful manner, handling technical support tickets from web hosting customers, supporting the roll-out of new applications, and providing client support and technical issue resolution via E-Mail, phone, and other electronic media. You will also be troubleshooting various technical issues that customers may encounter with their web hosting services, prioritizing and managing multiple open tickets simultaneously, and successfully completing other duties and projects as assigned. To excel in this role, you should possess computer knowledge, good communication skills, and ideally be a Red Hat Certified Engineer (RHCE) or MCSA/MCSE certified. You must be willing to work in a 24*7 environment and have experience with Hosting Control Panels such as CPanel, WHM, and Plesk. Additionally, you should have expertise in basic installation, server security, server monitoring, an excellent understanding of SMTP, HTTP, FTP, IMAP, POP, and Exim, and experience in installation and modification of Apache, Bind, DNS, PHP, MySQL, and Perl. Managing server backup/restore, DNS Management, and the ability to troubleshoot web hosting and technical procedures are also essential skills for this role. As part of our team, you will need to work well in a constantly changing environment, follow instructions from supervisors and senior colleagues, be confident and passionate, possess strong organizational skills with the ability to multitask effectively, and demonstrate dependability in completing work as expected during assigned shifts. Ideally, you should have 1-2 years of experience in a similar role, and we currently have 5 job openings available at our location in Jaipur, Rajasthan. If you meet the qualifications and are interested in joining our team, please send us an email at [email protected] with the subject line "Hapih Host Tech Support.",

Posted 12 hours ago

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Excutive/Senior Executive, IT (Mumbai) Onesea Solutions Pte Ltd

3.0 - 7.0 years

0 Lacs

maharashtra

On-site

You will be responsible for providing end-to-end support to shore and vessel users, resolving hardware, software, and system-related tickets. You will perform routine maintenance to prevent issues, respond promptly to critical alerts, and manage Level 13 escalations, ensuring timely resolution and clear communication with stakeholders. Additionally, you will maintain comprehensive documentation of systems, procedures, and issue resolutions to ensure continuity and knowledge transfer. Providing training to users and IT staff, developing user guides, and support materials to promote effective learning and system adoption will also be a part of your role. You will support IT procurement, system deployments, and work with vendors to deliver business-aligned solutions. Moreover, you will perform additional tasks as required to support IT initiatives and contribute to the organization's overall strategic objectives. To qualify for this role, you should have a degree or diploma in IT, computer science, or similar field. Holding certifications in Azure, MCSA/MCSE, Sharepoint, ITIL Foundation, and CCNA is required. A minimum of 3 years of experience in an IT role is essential. Strong communication, analytical, and problem-solving skills are necessary. You should have the ability to multi-task, prioritize, and work in a fast-paced environment as a team. Being highly organized with attention to detail and an excellent understanding of IT systems and infrastructure are crucial. A CISSP certification and experience in the maritime industry are preferred. You should also have sufficient mobility to complete equipment installations, cabling, and other setup tasks. We regret that only shortlisted candidates will be notified. Thank you.,

Posted 6 days ago

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IT Support Officer (Mumbai) Onesea Solutions Pte Ltd

3.0 - 7.0 years

0 Lacs

maharashtra

On-site

You will be responsible for providing end-to-end support to shore and vessel users, resolving hardware, software, and system-related tickets. Your duties will include performing routine maintenance, responding promptly to critical alerts, managing Level 13 escalations, and ensuring timely resolution with clear communication to stakeholders. It will be important for you to maintain comprehensive documentation of systems, procedures, and issue resolutions to ensure continuity and knowledge transfer. You will also provide training to users and IT staff, develop user guides, and support materials to facilitate effective learning and system adoption. In addition, your role will involve supporting IT procurement, system deployments, and collaborating with vendors to deliver business-aligned solutions. You may also be required to perform additional tasks to support IT initiatives and contribute to the organization's overall strategic objectives. To qualify for this position, you should have a degree or diploma in IT, computer science, or a related field. You must hold certifications in Azure, MCSA/MCSE, Sharepoint, ITIL Foundation, and CCNA. A minimum of 3 years of experience in an IT role is required, along with strong communication, analytical, and problem-solving skills. You should be able to multitask, prioritize work in a fast-paced environment, and collaborate effectively as part of a team. Attention to detail, organizational skills, and a thorough understanding of IT systems and infrastructure are essential. CISSP certification and experience in the maritime industry are preferred. This role may require sufficient mobility to complete equipment installations, cabling, and other setup tasks. Please note that only shortlisted candidates will be notified. Thank you.,

Posted 1 week ago

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