Technical Support Executive

The Technical Support Executive will be responsible for providing end-to-end technical assistance, maintaining system efficiency, and ensuring smooth operation of hardware and software systems. The ideal candidate will be proactive in diagnosing issues, performing updates, and supporting users both on-site and remotely to ensure uninterrupted technical functionality.

Key Responsibilities:

• System Testing & Configuration: Conduct testing and validation of system configurations to ensure operational efficiency and compliance with organizational standards.
• Hardware Support: Install, maintain, and troubleshoot desktops, laptops, peripherals, and related hardware components.
• Software Maintenance: Manage installation, updates, and configuration of software applications; ensure timely upgrades for security and performance optimization.
• User Support: Provide prompt technical assistance to end-users and resolve hardware/software-related queries efficiently.
• Documentation: Maintain detailed logs of support activities, configurations, and issue resolutions for future reference.
• Troubleshooting: Diagnose and resolve technical issues—both hardware and software—through systematic analysis and effective solutions.
• Collaboration: Coordinate with the IT and operations teams to ensure seamless system performance and minimal downtime.

Qualifications:

• Experience: 1 years of experience in a technical support or IT helpdesk role (preferably with on-site support exposure). Freshers may also apply.
• Technical Knowledge: Strong understanding of computer hardware, system configurations, and operating systems.
• Software Skills: Proficiency in software installation, updates, and troubleshooting.
• Networking: Basic knowledge of network configuration and connectivity troubleshooting.
• Problem-Solving: Excellent analytical and diagnostic abilities with a customer-first mindset.
• Communication: Effective verbal and written communication skills to interact with team members and clients.
• Availability: Willingness to provide on-site and remote support as required by operational needs.

Preferred Qualifications:

• Diploma or certification in Computer Science, IT, or related technical field.
• Industry certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or CCNA are an advantage.
• Experience in network setup, device configuration, and system monitoring tools.

Job Types: Full-time, Fresher

Pay: ₹180,000.00 - ₹250,000.00 per year

Benefits:

• Health insurance
• Paid sick time

Work Location: In person