Technical Support Executive

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About the Role:

Technical Support Executive

Key Responsibilities:

• Provide technical support via phone, email, or chat to customers facing software/hardware issues.
• Troubleshoot and resolve basic to moderately complex technical problems.
• Document issues and solutions accurately in the system.
• Escalate unresolved queries to the relevant departments.
• Ensure high levels of customer satisfaction through prompt and professional service.
• Maintain knowledge of company products and services to provide accurate information.

Eligibility Criteria:

Education:

• B.Tech / BE / BCA / B.Sc (IT)
• Polytechnic Diploma (Post 12th)

Skills Required:

• Good communication skills (verbal and written)
• Strong problem-solving and analytical abilities
• Basic understanding of computer systems, networking, and software
• Ability to work independently and in a team

Experience:

• Freshers are welcome
• Prior experience in a technical support/helpdesk role is a plus

Interview Details:

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