Technical Support Engineer/Service Desk Engineer

Happiest Minds Technologies

3 - 8 years

3 - 5 Lacs

bengaluru

Posted:None| Platform:

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Skills Required

end user support intune itil azure active directory service desk dns troubleshooting dhcp global international clients vpn ticketing tools sccm ms office outlook

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Should have Service Desk Knowledge with strong communication Skill.
Must have handled Physical/Virtual Servers. Know how to reboot, troubleshoot.
Have strong knowledge on Patching (Either SCCM/ CMS or Kaseya or any other tools).
System Admin knowledge on Cloud and On-prem Infrastructure.
Should have moderate/fair knowledge on O365 admin centre, Intune, Exchange Online, Teams Admin Centre, Azure.
End user issues troubleshooting.
Should have SOC (Security Operations) knowledge to handle 'Phishing Simulation' other security Alerts.
Knowledge on any monitoring tool such as 'Logic Monitor' / 'Solar Winds' / 'Datadog' / 'Site 24/7' etc.
On-Prem (must know AD, Domain Controller).
Must know 'Service-Now' and familiar with ITIL process.
Good interpersonal skills and ability to communicate with the US or Foreign customers following the generic quality metrices.

Preferred candidate profile

Looking for Immediate Joiners (0-15 Days)

F2F Interviews on 19th Aug, 10:00 AM to 4:30PM

Electronic City, Phase-1

Note: International Customer Support experience is mandatory

Please share your Resume to: dhanunjaya.p.m@happiestminds.com

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