Technical Support Engineer (VOIP) / Cloud Telephony Products

• Profile: Technical Support Engineer
• Experience: 1 To 4 Years
• Requirement: Ticket Handling, Customer Query, SIP, VoIP, PBX systems, PRI Gateways, and Cloud Telephony, and be capable of troubleshooting and resolving customer issues related to voice services, call quality, and connectivity, etc
• Location: Noida Sector 63 (Work From Office)
• Working Days: 5
• Organization : i2k2 Networks Pvt Ltd.
• Website: www.i2k2.com
• Email i's : Nidhi@i2k2.com

Job Title: Technical Support Engineer (VoIP/ Cloud Telephony )

Experience: 1 to 4 Years
Location: Noida (Work From Office)

PREFER IMMEDIATE JOINERS ONLY.

Job Summary:

We are seeking a proactive and technically skilled Technical Support Engineer with 1 to 4 years of experience to support and maintain our telephony systems and VoIP infrastructure. The ideal candidate will have hands-on experience with SIP, VoIP, PBX systems, PRI Gateways, and Cloud Telephony, and be capable of troubleshooting and resolving customer issues related to voice services, call quality, and connectivity.

Key Responsibilities:

• Provide Level 1 & 2 technical support for customers using VoIP and cloud telephony solutions.
• Monitor VoIP network performance and analyze call quality, packet loss, jitter, and latency issues.
• Must have in-hand experience in Ticket handling, customer Queries, etc.
• Diagnose and resolve issues related to SIP signaling, PBX configuration, PRI gateway interfaces, and cloud-based telephony platforms.
• Work with internal engineering teams and external vendors to escalate and resolve complex issues.
• Document issues, resolutions, and create knowledge base articles for future reference.
• Assist with onboarding and configuration of new telephony users, extensions, and IVR setups.
• Perform system testing, software upgrades, and maintenance tasks on telephony systems.
• Generate reports on system performance, uptime, and customer support metrics.

Required Skills & Qualifications:

• 1–4 years of relevant experience in technical support or network/telecom engineering.
• Solid understanding of SIP, RTP, VoIP protocols, and PBX systems (Asterisk, FreePBX, etc.)
• Experience working with PRI Gateways (e.g., Sangoma, Audiocodes, Cisco).
• Familiarity with Cloud Telephony platforms such as Twilio, Plivo, or similar.
• Strong troubleshooting skills in network performance and call quality diagnostics.
• Knowledge of networking fundamentals (TCP/IP, NAT, firewalls, QoS)
• Ability to work with Wireshark or similar tools for VoIP trace analysis.
• Good communication skills to effectively interact with customers and internal teams.
• Ability to work under pressure and manage multiple customer issues simultaneously.

www.i2k2.com

Nidhi@i2k2.com

Job Types: Full-time, Permanent

Pay: ₹300,000.00 - ₹500,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Application Question(s):

• Notice Period ?
• Current Salary ?
• Expected Salary ?

Work Location: In person