Technical Support Engineer – VMware Platform

Role Purpose

Provides hands-on technical support, maintenance, and upgrade services for a VMware-based cloud platform, ensuring system stability, optimal performance, and rapid issue resolution.

Key Responsibilities

Technical Support & Troubleshooting

Respond to technical queries and support requests promptly.

Perform software upgrades, diagnose issues, and implement fixes.

Collaborate with vendors and internal teams to resolve complex problems.

Patch & Upgrade Implementation

Install and configure patches and updates for VMware systems.

Monitor and optimise system performance.

On-Site & Remote Support

Provide technical assistance during operational hours as required.

Ensure smooth delivery of maintenance services with minimal disruption.

Documentation

Maintain logs of technical activities and incident resolutions.

Document upgrade procedures and configuration changes.

Qualifications & Experience

Bachelor’s degree or higher in Computer Science, Information Technology, or related discipline.

Minimum 3 years of experience in IT implementation or service support for VMware or similar virtualisation technologies.

Preferred Certifications

VMware Certified Professional – Data Center Virtualization (VCP-DCV)

VMware Certified Professional – Network Virtualization (VCP-NV)

VMware Certified Professional – Cloud Management & Automation (VCP-CMA)

Skills

Proficient in VMware ESXi, vCenter, NSX, and vRealize.

Strong troubleshooting and analytical skills.

Familiarity with server hardware, storage, and networking.

Ability to work independently and as part of a team.