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Trigent Software
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Technical Support Engineer - UX

Technical Support Engineer - UX

Trigent Software

2 - 6 years

|

9 - 16 Lacs

Posted:2 weeks ago| Platform:

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Skills Required

css itsm servicenow development javascript html

Work Mode

Work from Office

Job Type

Full Time

Job Description

What

Technical Support Engineer UX

Responsibilities:

Resolve customer technical issues via web, chat, email, and calls.
Troubleshoot and analyze issues in web application stacks and dynamic UI components.
Perform root cause analysis using diagnostic tools and log analysis.
Collaborate with internal teams to drive issue resolution.
Document solutions and contribute to knowledgebase improvements.

Mandate Skills:

Strong troubleshooting and root cause isolation skills
Working knowledge of web application stack
AngularJS framework
Experience with AJAX, JavaScript, CSS, XML, HTML, XHTML
Object-oriented programming (Java preferred)
Ability to analyze log files and debug issues
Excellent communication (verbal and written)

Education & Experience:

Bachelor’s degree in Computer Science or related field
2+ years’ experience in web development / technical support roles

This will be a HYD2 shift – 1pm to 10pm.

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