Technical support engineer - (US Voice Process)

Tech Mahindra

1 - 5 years

5 - 7 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

international technical support application support enterprise support technical voice process international voice l1 support troubleshooting technical customer support technical troubleshooting customer support 24x7 network troubleshooting international process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Technical support

2+Years experience

Location: Bangalore

Shift: Night shift

Process: International Voice

Looking for immediate joiners only. Please drop your resume to js001102065@techmahindra.com/call 7401616946

Criteria: -

International tech support Background (US customers) - Mandatory
Excellent communication skills
Excellent Technical troubleshooting experience
Dealt with consumers and not internal staff
Willing to work in shifts as operations will be 24x7
5 Days WFO

What you will be doing:-

Provide initial end user support for customers via phone, Chat or email as needed, with top customer satisfaction as our primary goal.
Ability to quickly understand and resolve customer issues while maintaining a polite and professional demeanor regardless of the situation.
Quickly identify trends, new issues and report them in a useful way to the management.
You will work closely with your team in a reciprocal environment to quickly resolve issues.
Utilize the available product test equipment to reproduce the user reported issues and figure out root cause.
Review issue trends and quickly highlight and provide data to management on hot issues, especially after new driver and product releases.
Requires high level and confident use of our user database management system.
Attend product and driver meetings as needed to ensure support is ready.
Identify and report areas for product/process improvement.

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