Technical Support Engineer

TIGI HR

2 years

0 Lacs

ahmedabad gujarat india

Posted:1 week ago| Platform:

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Skills Required

support software network security linux vpn troubleshooting wan server dhcp patch provisioning controls data documentation networking communication certifications itil

Work Mode

Remote

Job Type

Full Time

Job Description

Position - IT Support Engineer

Experience - 2+ Years

Location- Ahmedabad

Role Overview

We are looking for a proactive IT Support Engineer to ensure reliable day-to-day IT operations across the organization. This role focuses on providing technical assistance, maintaining systems, and supporting users with hardware, software, network, and security-related issues.

Key Responsibilities

Deliver L1/L2 technical support for desktops, laptops, printers, and IT peripherals
Install, configure, and maintain Windows and Linux operating systems
Troubleshoot issues related to email systems, VPN access, and remote connectivity
Perform basic network troubleshooting involving LAN/WAN, Wi-Fi, switches, and routers
Support server services such as file sharing, DNS, DHCP, backups, and patch management
Manage IT assets, including device provisioning, decommissioning, and license tracking
Ensure adherence to IT security policies, access controls, and data protection guidelines
Maintain accurate documentation, incident records, and standard operating procedures

Required Skills & Qualifications

Strong knowledge of OS, networking fundamentals, and hardware troubleshooting
Effective communication and problem-solving abilities
Degree or diploma in IT/Computer Science preferred
Certifications such as CCNA, ITIL, CompTIA, or MCSA are a plus

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