Technical Support Engineer

Join Our Jaipur Onsite Team: Technical Support Engineer (L1/L2) | Managed Services

Location:

Full-time | Rotational Shifts (Mainly Night Shifts) | 5 Days Working

Immediate Joiners Preferred

About the Role

Technical Support Engineer

international customers

🔹 What You’ll Do

• Provide

  remote and onsite support

  for desktops, laptops, servers, and network devices
• Troubleshoot

  hardware, software, OS, applications, printers, and peripherals

• Manage incidents and service requests through the

  ticketing system

  for timely resolution
• Monitor client systems, servers, and alerts; take action per SOPs
• Perform basic server and network troubleshooting (

  AD, DNS, DHCP, File Server, VPN

  , etc.)
• Install, configure, and maintain

  Windows OS, MS Office

  , and other business applications
• Manage

  user accounts, permissions, and policies

  in Active Directory and M365
• Support

  endpoint security tools, backup solutions, and patch management

• Escalate issues to L2/L3 teams and follow up for resolution
• Document troubleshooting steps and update knowledge base articles
• Coordinate with internal teams and maintain

  strong client communication

• Participate in

  rotational shifts (mainly night shifts)

🔹 What We’re Looking For

• Diploma/Graduate in

  IT, Computer Science

  , or related field

• 1–3 years

  of experience in IT technical support or helpdesk
• Strong knowledge of

  Windows OS

  and basic networking concepts
• Experience with

  ticketing tools

  (ConnectWise, HaloPSA, or similar)
• Understanding of

  Active Directory, Office 365

  , and basic server administration
• Excellent communication and

  international customer-handling skills

• Ability to work independently and as part of a collaborative team

🔹 Bonus Points

• Experience in

  MSP/Managed Services

  environment
• Exposure to

  Azure/M365 cloud services

HR.Support@symsafe.co.in