We’re Hiring: Senior Technical Support Engineer Location: Sirsi Road, Jaipur Type: Full-Time Are you a seasoned tech support professional passionate about solving complex problems and mentoring others? We’re looking for a Senior Technical Support Engineer to join our dynamic support team. In this role, you'll tackle challenging technical issues, work cross-functionally with engineering and product teams, and elevate the customer experience with every interaction. Key Responsibilities: Deliver expert-level technical support across [hardware/software/networking/cloud] platforms. Troubleshoot and resolve complex escalations via phone, email, or remote access. Collaborate closely with engineering, QA, and product teams to resolve critical customer issues. Document solutions and contribute to our internal knowledge base and process improvements. Mentor junior engineers, helping shape their technical growth and success. Serve as an escalation point for high-impact incidents. Participate in on-call rotations as needed. Maintain clear, timely communication with customers and internal stakeholders. Required Skills and Qualifications: Bachelor’s degree in Computer Science, IT, or related field (or equivalent hands-on experience). 4+ years of technical support experience in a customer-facing role. Strong knowledge of [Windows/Linux OS, networking, cloud platforms (AWS/Azure), firewalls, virtualization, etc.]. Proficiency with ticketing systems such as ConnectWise, N-Able, or similar. Excellent communication skills—both verbal and written. Strong multitasking skills and the ability to manage competing priorities. Preferred Qualifications: Industry certifications like Security+, MCSA, CCNA, or similar. Experience in a Managed Services Provider (MSP) environment. Familiarity with automation and scripting tools (e.g., PowerShell, Bash). Why Join Us? Work in a collaborative, learning-first culture. Opportunities for professional growth, including certification support. Exposure to a broad range of technologies and industries. Share your resume at HR.Support@symsafe.co.in. Show more Show less

Location: Jaipur Job Type: Full-Time Experience: 4-5+ years in Technical Support/IT Support About the Role: We are looking for a skilled and experienced Senior Technical Support Executive to join our team. The ideal candidate will be responsible for troubleshooting and resolving complex technical issues, providing excellent customer support, and mentoring junior team members. If you have a passion for technology and problem-solving, we would love to hear from you! Key Responsibilities: Provide advanced technical support for hardware, software, and network-related issues. Diagnose, troubleshoot, and resolve customer queries in a timely manner. Escalate unresolved issues to higher-level support or development teams. Collaborate with cross-functional teams to improve service quality. Ensure documentation of issues and resolutions for future reference. Monitor system performance and provide recommendations for improvements. Stay updated with industry trends and emerging technologies. Requirements: Bachelor’s degree in Computer Science, Information Technology, or a related field. 4-5+ years of experience in technical support or a similar role. Strong knowledge of Windows, macOS, and Linux operating systems. Hands-on experience with network troubleshooting (LAN, WAN, VPN). Familiarity with cloud platforms (AWS, Azure, M365) and remote support tools. Excellent communication and problem-solving skills. Ability to work under pressure and meet deadlines. How to Apply: Interested candidates can send their resumes to brijesh@symsafe.com.au Show more Show less