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Technical Support Engineer

1 - 5 years

2 - 3 Lacs

Varanasi

Posted:3 weeks ago| Platform: Naukri logo

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Skills Required

Troubleshooting PC Maintenance OS Installation PC Assembling Printer Support Windows Troubleshooting Wan / Lan Hardware Installation Software Troubleshooting Outlook Configuration LAN Configuration Network Installation Computer Hardware Hardware Troubleshooting

Work Mode

Work from Office

Job Type

Full Time

Job Description

Eligibility Criteria: Candidates must have their Laptop and 2 Wheeler Mandatory. Candidates should know the vernacular language. Candidates should be comfortable in fieldwork. Roles and Responsibilities: Can visit our Restaurant Partners in the Field. Provide service and customer support during field visits. Install our POS software in their System / Device. Give training about our product to our client. Diagnose errors or technical problems and determine proper solutions to resolve their queries. Build positive relationships with customers. Research and identify solutions to software and hardware issues. Understand the Root Cause for the ongoing problem Ensure all issues are properly logged. Additional Qualification and Skills: Excellent communication skills, problem solving and troubleshooting skills. Basic knowledge of networking principles and operating systems. Experience with remote desktop applications and help desk software. Hands-on experience with Windows/Linux/Mac OS environments. Hardware and Network Configuration. Software Installation and Training. Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

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www.petpooja.com

Hospitality/Technology

Ahmedabad

51-200 Employees

106 Jobs

    Key People

  • Ravi Shukla

    Co-founder & CEO

  • Pratik Shah

    Co-founder & CTO

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