Technical Support Engineer L2

Awign Expert

4 - 7 years

3 - 6 Lacs

noida

Posted:3 days ago| Platform:

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Skills Required

server printers customer service operating systems sharepoint networking hardware and software troubleshooting software troubleshooting technical support service desk service delivery desktop support troubleshooting windows operating system

Work Mode

Work from Office

Job Type

Full Time

Job Description

Provide advanced support to end-users for laptop-related issues, including hardware and software troubleshooting.
Resolve issues related to Windows operating systems, Office 365 applications, SharePoint, file servers, and printers.
Handle service desk tickets efficiently, ensuring timely resolution and excellent customer service.
Communicate effectively with end-users to understand their issues and provide clear and concise guidance.
Maintain detailed documentation of support activities, resolutions, and updates to the knowledge base.
Work closely with other IT team members and departments to resolve complex issues and improve overall service delivery.
Provide guidance and training to end-users to help them resolve common issues and improve their understanding of IT systems.
Assist with routine maintenance and updates of IT systems and software to ensure optimal performance.
Escalate complex issues to Level 3 support or other appropriate teams when necessary, ensuring thorough documentation of all steps taken.

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