Job
Description
The Role We are looking for a skilled Technical Support Engineer to join our team. The ideal candidate will have technical expertise, problem-solving skills, and a solid background in providing support across systems, networking, and video conferencing technologies. Will be responsible for troubleshooting, resolving technical issues, and providing excellent customer support to internal teams and external clients. Responsibilities: Provide technical support for a wide range of systems, applications, and hardware. Troubleshoot and resolve complex technical issues related to operating systems, software, hardware, and network connectivity. Manage and support video conferencing systems (Zoom, Microsoft Teams, Webex, etc.), ensuring optimal performance and user experience. Offer system administration support, including installation, configuration, and maintenance of operating systems, servers, and workstations. Troubleshoot and diagnose network issues, including connectivity, LAN/WAN configurations, and VPN support. Collaborate with cross-functional teams to ensure seamless system integration and workflow. Assist in configuring, managing, and maintaining internal communication systems, including video conferencing solutions. Provide remote support and on-site assistance when needed for system installations, upgrades, and repairs. Document and maintain records of troubleshooting steps, resolutions, and system configurations. Provide training and guidance to users regarding best practices for hardware, software, and video conferencing tools. Work closely with vendors and service providers to resolve escalated issues and maintain optimal system performance. Ensure that all systems and services are compliant with company policies, security standards, and regulatory requirements.
