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Technical Support Engineer II - Virtualization/Storage

Technical Support Engineer II - Virtualization/Storage

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Nutanix

4 - 8 years

15 - 22 Lacs

bengaluru

Posted:9 hours ago| Platform:

Apply

Skills Required

l2 support troubleshooting virtualization san nas vmware vsan vmotion vcenter drs vxrail networking storage distributed resource scheduler hci linux nutanix high availability hyper v vsphere esxi

Work Mode

Work from Office

Job Type

Full Time

Job Description

The opportunity:

Are you a seasoned Systems Reliability Engineer with a passion for troubleshooting complex technical issues, expertise in networking and virtualization, and a customer-driven mindset? If so, you'll thrive in our collaborative team environment at Nutanix, where you will have the opportunity to work on innovative projects, enhance customer satisfaction, and grow alongside top-tier technology specialists in a supportive hybrid work setting.

Your Role:

Troubleshoot and resolve complex technical issues for customers, ensuring high satisfaction levels.
Collaborate with developers to identify and improve product serviceability by addressing defects.
Analyze customer data to enhance product reliability and mitigate risks.
Foster partnerships with technology allies for issue resolution and ecosystem improvements.
Mentor and guide junior team members, promoting a collaborative and growth-oriented team environment.
Contribute to and expand knowledge bases, facilitating continuous improvement efforts.
Champion customer needs by gathering feedback and advocating for product enhancements.
Provide rotational support coverage during weekdays and off-hours as necessary.

What You Will Bring:

4-8 years of experience in Systems Reliability Engineering or similar roles.
Strong expertise in troubleshooting Virtualization (preferably VMware ESXi), Networking (layer 2/3), Linux Systems, DevOps, and Cloud technologies.
Proficient in both written and verbal communication for effective collaboration across teams.
Experience resolving complex technical issues directly with customers.
Degree in Engineering or Computer Science preferred.
Customer-driven mindset with a focus on delivering high-quality support experiences.
Familiarity with technologies from partners like VMware, Citrix, and Microsoft.
Ability to develop tools and contribute to improving internal and external knowledge bases.

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Technical Support Engineer II - Virtualization/Storage