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Technical Support Engineer II

Technical Support Engineer II

Alvaria

2 - 7 years

5 - 9 Lacs

kolkata mumbai new delhi hyderabad pune chennai bengaluru

Posted:-1 days ago| Platform:

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Skills Required

engineer ii usage operational excellence development manager engagement management customer service management application software troubleshooting technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: Technical Support Engineer II

Location:

India, Remote

About Aspect Software:

Aspect Software develops world-class Workforce Engagement Management software that empowers businesses to achieve operational excellence. We are committed to fostering a collaborative and dynamic work environment where cutting-edge technology and creative problem-solving converge. Join us as we shape the future of intelligent systems.

Position Overview:

Provide remote technical and application problem resolution and escalation assistance related to Aspect products. Diagnose, troubleshoot, repair and debug complex computer systems and software. Respond to situations where end users have failed to isolate or resolve problems in malfunctioning equipment or software.

Key Responsibilities:

Excellent customer service and teamwork skills. Excellent written and verbal communication skills. Professional demeanor to maintain and enhance customer relationships.
Gain knowledge of assigned customers technical and business environment.
Document and verify reported problems.
Troubleshoot and resolve issues utilizing all available tools, resources, and documentation.
Engage additional resources when necessary.
Provide effective and consistent communication to management, peers, and account team in support of customers.
Working knowledge of main Aspect products and strategy.

Ideal Experience:

Understanding of PCs, Networks, OS platforms, Cloud environments, databases, telephony, software applications, and ACDs.
Demonstrated ability to learn complex software tools quickly.
Strong customer service and teamwork skills. Professional demeanor to maintain and enhance customer relationships.
Ability to use professional concepts and company policies and procedures to solve routine problems.
Ability to develop resolutions to problems of limited scope and follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
Ability to pass a background check may also be required.
Physical requirements include sitting for long periods of time.

Qualifications:

2+ years relevant work experience supporting customers in a technical environment OR commensurate college-level coursework, or a combination of both.
Limited travel, after-hours, or on-call work may be required.
Flexibility to work early AM or late US hours, including weekends.
Technical Certifications and second or third languages a plus but not required.

Why Join Us

Work on impactful and challenging projects that make a difference
Be part of a collaborative and inclusive culture
Enjoy competitive compensation and benefits
Access professional development and growth opportunities
Join a team passionate about innovation and excellence

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

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Technical Support Engineer II

kolkata, mumbai, new delhi, hyderabad, pune, chennai, bengaluru

2.0 - 7.0 yrs

INR 5 - 9 Lacs

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Technical Support Engineer II