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Akamai
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Technical Support Engineer II

Technical Support Engineer II

Akamai

5 - 10 years

12 - 13 Lacs

Kolkata Mumbai New Delhi Hyderabad Pune Chennai Bengaluru

Posted:1 week ago| Platform:

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Skills Required

Computer science Engineer II Networking Linux Powershell Network security Customer support Virtualization Technical support Python

Work Mode

Work from Office

Job Type

Full Time

Job Description

Are you excited by the prospect of working with prestigious global brands?

Do you enjoy working with customers to solve complex technical problems?

Join our team

Our team includes highly skilled and experienced cybersecurity and data center experts in the industry. Were always looking for new people to inspire us and make us better. We utilize tools, process, and knowledge to diagnose and resolve product, platform, and customer issues.

Collaborate with the best-known global brands

We are looking for a highly motivated, proactive, and knowledgeable engineer to join our customer support team. This opportunity allows the right candidate to work with innovative technology shaping cybersecurity for critical applications.

As a Technical Support Engineer II, you will be responsible for:

Learning and gaining in depth experience in Akamais Guardicore Segmentation, zero trust network security.
Working as a trusted support partner to resolve customer questions and issues.
Owning the problem resolution and collaborating with internal teams.
Leading investigations on Akamais Guardicore Segmentation and Zero Trust product for customers.
Analyzing existing technical issues on Akamais Guardicore Segmentation, Zero Trust product, proposing solutions to prevent issues.

Do what you love

To be successful in this role you will:

Have 5+ years of experience and a bachelors degree in computer science/Engineering
Have experience providing technical solutions & support to B2B customers.
Have knowledge of the technologies: Linux Operating System (Mandatory), Basic Networking, Virtualization, Cloud Technologies.
Have high availability and a responsiveness mindset.
Have Basic knowledge of any Scripting Languages like Bash, PowerShell, and Python

Work in a way that works for you

Learn what makes Akamai a great place to work

Connect with us on social and see what life at Akamai is like!

We power and protect life online, by solving the toughest challenges, together.

At Akamai, were curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, youll thrive here.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

Your health
Your finances
Your family
Your time at work
Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

About us

Join us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!

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Technical Support Engineer II