Clari

Clari’s Revenue platform gives forecasting accuracy and visibility from the sales rep to the board room on revenue performance - helping them spot revenue leak to answer if they will meet, beat, or miss their sales goals. With insights like this, no wonder leading companies worldwide, including Okta, Adobe, Workday, and Zoom use Clari to drive revenue accuracy and precision. We never get tired of our customers singing our praises because it fuels us to help them continue to achieve remarkable. The next generation of revenue excellence is here…are you ready to achieve remarkable with us? About The Team The Customer Solutions team works directly with our customers across the entire customer journey, from the initial discovery process through implementation to renewal and expansion. Our team comprises product, process, and strategy experts, including customer service, customer success, customer education, and customer support. About The Role As a member of the Technical Support team, you will combine your business and technical expertise in a customer-friendly manner while assisting Clari customers. You will also be responsible for maintaining our response time SLT (Service Level Target) and using internal resources to resolve customer issues. This is a fully remote opportunity and can be worked from any location in India. Candidates must be based in India and be able to travel to the office in Bengaluru, India as needed. Responsibilities Handle incoming product requests (questions, problems) directly from customers and track interactions in CRM Take ownership of customer issues through to resolution - including troubleshooting, external and internal communication (email, phone, live chat), and providing meaningful feedback to the customer on a regular basis Actively manage client support cases on a daily basis Respond to client-reported issues in a timely manner and/or per service level agreements Develop and maintain product expertise, including best practices to provide value to customers Author and maintain internal and external product knowledge base articles Build strong cross-functional relationship May require work outside of normal business hours, holidays, and some weekends as this role is an on-call position This position requires the flexibility to work a shift schedule, including evenings, weekends, and/or overnight shifts Qualifications 2-4 years of experience in Technical Support preferred Proficiency in coding with Ruby or similar technologies Strong written and verbal communication skills, with the ability to empathise with customers of varying technical expertise Ability to prioritise and escalate customer issues effectively while multitasking under pressure Experience with database queries and joins (MySQL, MS SQL, or Postgres) Familiarity with JSON or other structured data formats Exposure to MongoDB is preferred Experience with Salesforce customisations is highly desirable Professional programming/scripting experience, Microsoft Exchange expertise, or SSO configuration skills is a bonus Perks and Benefits @ Clari Flexible working hours and hybrid work opportunities Life and accidental coverage Mental health support provided by Silver Oak Health Pre-IPO stock options Well-being and professional development stipends 100% paid parental leave Discretionary paid time off, monthly ‘take a break’ days, and Focus Fridays Focus on culture: Charitable giving match, plus in-person and virtual events You’ll often hear our CEO talk about being remarkable. To Clari, remarkable means many things. We believe in providing interesting and meaningful work in a supportive and inclusive environment - free from discrimination for everyone without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. Clari focuses on culture add, not culture fit, and believe we are made stronger by what makes you unique. If you are passionate about learning and excited about what we are doing, then we want to hear from you! At Clari, we are excited to welcome talented individuals to our growing team. We are actively hiring across multiple geographies and encourage you to explore opportunities on our careers page that interest you. Please note that all official communication regarding job opportunities at Clari will come from an @clari.com email address. If you receive messages on LinkedIn or other job platforms claiming to be from Clari, they may not be legitimate. To verify the authenticity of any job-related communication, please visit our official Clari Careers site. Show more Show less

Clari’s Revenue platform gives forecasting accuracy and visibility from the sales rep to the board room on revenue performance - helping them spot revenue leak to answer if they will meet, beat, or miss their sales goals. With insights like this, no wonder leading companies worldwide, including Okta, Adobe, Workday, and Zoom use Clari to drive revenue accuracy and precision. We never get tired of our customers singing our praises because it fuels us to help them continue to achieve remarkable. The next generation of revenue excellence is here…are you ready to achieve remarkable with us? About The Team The Customer Solutions team works directly with our customers across the entire customer journey, from the initial discovery process through implementation to renewal and expansion. Our team comprises product, process, and strategy experts, including customer service, customer success, customer education, and customer support. About The Role As a member of the Technical Support team, you will combine your business and technical expertise in a customer-friendly manner while assisting Clari customers. You will also be responsible for maintaining our response time SLT (Service Level Target) and using internal resources to resolve customer issues. This is a fully remote opportunity and can be worked from any location in India. Candidates must be based in India and be able to travel to the office in Bengaluru, India as needed. Responsibilities Handle incoming product requests (questions, problems) directly from customers and track interactions in CRM Take ownership of customer issues through to resolution - including troubleshooting, external and internal communication (email, phone, live chat), and providing meaningful feedback to the customer on a regular basis Actively manage client support cases on a daily basis Respond to client-reported issues in a timely manner and/or per service level agreements Develop and maintain product expertise, including best practices to provide value to customers Author and maintain internal and external product knowledge base articles Build strong cross-functional relationship May require work outside of normal business hours, holidays, and some weekends as this role is an on-call position This position requires the flexibility to work a shift schedule, including evenings, weekends, and/or overnight shifts Qualifications 4–6 years of experience in Technical Support preferred Proficiency in coding with Ruby or similar technologies Strong written and verbal communication skills, with the ability to empathise with customers of varying technical expertise Ability to prioritise and escalate customer issues effectively while multitasking under pressure Experience with database queries and joins (MySQL, MS SQL, or Postgres) Familiarity with JSON or other structured data formats Exposure to MongoDB is preferred Experience with Salesforce customisations is highly desirable Professional programming/scripting experience, Microsoft Exchange expertise, or SSO configuration skills is a bonus Perks and Benefits @ Clari Flexible working hours and hybrid work opportunities Life and accidental coverage Mental health support provided by Silver Oak Health Pre-IPO stock options Well-being and professional development stipends 100% paid parental leave Discretionary paid time off, monthly ‘take a break’ days, and Focus Fridays Focus on culture: Charitable giving match, plus in-person and virtual events You’ll often hear our CEO talk about being remarkable. To Clari, remarkable means many things. We believe in providing interesting and meaningful work in a supportive and inclusive environment - free from discrimination for everyone without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. Clari focuses on culture add, not culture fit, and believe we are made stronger by what makes you unique. If you are passionate about learning and excited about what we are doing, then we want to hear from you! At Clari, we are excited to welcome talented individuals to our growing team. We are actively hiring across multiple geographies and encourage you to explore opportunities on our careers page that interest you. Please note that all official communication regarding job opportunities at Clari will come from an @clari.com email address. If you receive messages on LinkedIn or other job platforms claiming to be from Clari, they may not be legitimate. To verify the authenticity of any job-related communication, please visit our official Clari Careers site. Show more Show less

Clari’s Revenue platform gives forecasting accuracy and visibility from the sales rep to the board room on revenue performance - helping them spot revenue leak to answer if they will meet, beat, or miss their sales goals. With insights like this, no wonder leading companies worldwide, including Okta, Adobe, Workday, and Zoom use Clari to drive revenue accuracy and precision. We never get tired of our customers singing our praises because it fuels us to help them continue to achieve remarkable. The next generation of revenue excellence is here…are you ready to achieve remarkable with us? About The Team The Customer Solutions team works directly with our customers across the entire customer journey, from the initial discovery process through implementation to renewal and expansion. Our team comprises product, process, and strategy experts, including customer service, customer success, customer education, and customer support. About The Role As a member of the Technical Support team, you will combine your business and technical expertise in a customer-friendly manner while assisting Clari customers. You will also be responsible for maintaining our response time SLT (Service Level Target) and using internal resources to resolve customer issues. This is a fully remote opportunity and can be worked from any location in India. Candidates must be based in India and be able to travel to the office in Bengaluru, India as needed. Responsibilities Handle incoming product requests (questions, problems) directly from customers and track interactions in CRM Take ownership of customer issues through to resolution - including troubleshooting, external and internal communication (email, phone, live chat), and providing meaningful feedback to the customer on a regular basis Actively manage client support cases on a daily basis Respond to client-reported issues in a timely manner and/or per service level agreements Develop and maintain product expertise, including best practices to provide value to customers Author and maintain internal and external product knowledge base articles Build strong cross-functional relationship May require work outside of normal business hours, holidays, and some weekends as this role is an on-call position This position requires the flexibility to work a shift schedule, including evenings, weekends, and/or overnight shifts Qualifications 2-4 years of experience in Technical Support preferred Proficiency in coding with Ruby or similar technologies Strong written and verbal communication skills, with the ability to empathise with customers of varying technical expertise Ability to prioritise and escalate customer issues effectively while multitasking under pressure Experience with database queries and joins (MySQL, MS SQL, or Postgres) Familiarity with JSON or other structured data formats Exposure to MongoDB is preferred Experience with Salesforce customisations is highly desirable Professional programming/scripting experience, Microsoft Exchange expertise, or SSO configuration skills is a bonus Perks and Benefits @ Clari Flexible working hours and hybrid work opportunities Life and accidental coverage Mental health support provided by Silver Oak Health Pre-IPO stock options Well-being and professional development stipends 100% paid parental leave Discretionary paid time off, monthly ‘take a break’ days, and Focus Fridays Focus on culture: Charitable giving match, plus in-person and virtual events You’ll often hear our CEO talk about being remarkable. To Clari, remarkable means many things. We believe in providing interesting and meaningful work in a supportive and inclusive environment - free from discrimination for everyone without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. Clari focuses on culture add, not culture fit, and believe we are made stronger by what makes you unique. If you are passionate about learning and excited about what we are doing, then we want to hear from you! At Clari, we are excited to welcome talented individuals to our growing team. We are actively hiring across multiple geographies and encourage you to explore opportunities on our careers page that interest you. Please note that all official communication regarding job opportunities at Clari will come from an @clari.com email address. If you receive messages on LinkedIn or other job platforms claiming to be from Clari, they may not be legitimate. To verify the authenticity of any job-related communication, please visit our official Clari Careers site.

Clari’s Revenue platform gives forecasting accuracy and visibility from the sales rep to the board room on revenue performance - helping them spot revenue leak to answer if they will meet, beat, or miss their sales goals. With insights like this, no wonder leading companies worldwide, including Okta, Adobe, Workday, and Zoom use Clari to drive revenue accuracy and precision. We never get tired of our customers singing our praises because it fuels us to help them continue to achieve remarkable. The next generation of revenue excellence is here…are you ready to achieve remarkable with us? About The Team A world-class product is key to Clari’s success, and Design is at the center of defining and delivering the market’s leading Revenue Platform. Our purpose is to empower revenue teams and leaders in B2B companies to prosper by continuously driving product innovations towards successful outcomes for both Clari and our customers. We work together across the global teams to deliver unique value in revenue operations through remarkable product experiences. About The Role Clari is looking for a Product Designer with a passion for solving complex problems based on a deep understanding of business user needs. You'll have an important role in transforming revenue processes into meaningful product experiences. You will be a key voice within a multi-disciplinary, globally distributed product team collaborating closely to deliver our product capabilities that meet the needs of our ever-expanding customer base. We seek a driven, action-oriented designer who values collaboration and wants to create products that business people love. This is a hybrid position, which will require the ability to be onsite in our Bengaluru, India office as needed. Candidates must be based in India. Responsibilities Articulate and solve complex user problems, distilling user needs into simple, elegant, and impactful user experiences for each target persona Understand our roadmap commitments, plan and deliver value to our customers via incremental and major enhancements Creatively apply design principles and the craft of consumer apps to business applications Be comfortable in seeking and acting on feedback during the iterative design process Effectively communicate design concepts and articulate rationales, trade-offs that impact usability Drive design reviews and collaboration with designers, product managers, and engineers on product design and implementation Plan and conduct user research with clear objectives and leverage interviews, feedback sessions and usage data to inform design decisions Understand the design system components and standards, and apply them appropriately in feature designs Practice and apply user-centered design principles and methodologies Qualifications Minimum of 3 years of experience as a professional UX/UI Designer Experience designing across multiple platforms, device types, and contexts such as iOS, Android, and web Experience with or a strong understanding of SaaS and B2B products Proficient in Figma and other wireframing and prototyping software in order to effectively illustrate user flows and interface behaviors Perks and Benefits @ Clari Flexible working hours and hybrid work opportunities Life and accidental coverage Mental health support provided by Modern Health Well-being and professional development stipends 100% paid parental leave Discretionary paid time off, monthly ‘take a break’ days, and Focus Fridays Focus on culture: Charitable giving match, plus in-person and virtual events You’ll often hear our CEO talk about being remarkable. To Clari, remarkable means many things. We believe in providing interesting and meaningful work in a supportive and inclusive environment - free from discrimination for everyone without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. Clari focuses on culture add, not culture fit, and believe we are made stronger by what makes you unique. If you are passionate about learning and excited about what we are doing, then we want to hear from you! At Clari, we are excited to welcome talented individuals to our growing team. We are actively hiring across multiple geographies and encourage you to explore opportunities on our careers page that interest you. Please note that all official communication regarding job opportunities at Clari will come from an @clari.com email address. If you receive messages on LinkedIn or other job platforms claiming to be from Clari, they may not be legitimate. To verify the authenticity of any job-related communication, please visit our official Clari Careers site.