Clari

Clari’s Revenue platform gives forecasting accuracy and visibility from the sales rep to the board room on revenue performance - helping them spot revenue leak to answer if they will meet, beat, or miss their sales goals. With insights like this, no wonder leading companies worldwide, including Okta, Adobe, Workday, and Zoom use Clari to drive revenue accuracy and precision. We never get tired of our customers singing our praises because it fuels us to help them continue to achieve remarkable. The next generation of revenue excellence is here…are you ready to achieve remarkable with us? About The Team The Customer Solutions team works directly with our customers across the entire customer journey, from the initial discovery process through implementation to renewal and expansion. Our team comprises product, process, and strategy experts, including customer service, customer success, customer education, and customer support. About The Role As a member of the Technical Support team, you will combine your business and technical expertise in a customer-friendly manner while assisting Clari customers. You will also be responsible for maintaining our response time SLT (Service Level Target) and using internal resources to resolve customer issues. This is a fully remote opportunity and can be worked from any location in India. Candidates must be based in India and be able to travel to the office in Bengaluru, India as needed. Responsibilities Handle incoming product requests (questions, problems) directly from customers and track interactions in CRM Take ownership of customer issues through to resolution - including troubleshooting, external and internal communication (email, phone, live chat), and providing meaningful feedback to the customer on a regular basis Actively manage client support cases on a daily basis Respond to client-reported issues in a timely manner and/or per service level agreements Develop and maintain product expertise, including best practices to provide value to customers Author and maintain internal and external product knowledge base articles Build strong cross-functional relationship May require work outside of normal business hours, holidays, and some weekends as this role is an on-call position This position requires the flexibility to work a shift schedule, including evenings, weekends, and/or overnight shifts Qualifications 2-4 years of experience in Technical Support preferred Proficiency in coding with Ruby or similar technologies Strong written and verbal communication skills, with the ability to empathise with customers of varying technical expertise Ability to prioritise and escalate customer issues effectively while multitasking under pressure Experience with database queries and joins (MySQL, MS SQL, or Postgres) Familiarity with JSON or other structured data formats Exposure to MongoDB is preferred Experience with Salesforce customisations is highly desirable Professional programming/scripting experience, Microsoft Exchange expertise, or SSO configuration skills is a bonus Perks and Benefits @ Clari Flexible working hours and hybrid work opportunities Life and accidental coverage Mental health support provided by Silver Oak Health Pre-IPO stock options Well-being and professional development stipends 100% paid parental leave Discretionary paid time off, monthly ‘take a break’ days, and Focus Fridays Focus on culture: Charitable giving match, plus in-person and virtual events You’ll often hear our CEO talk about being remarkable. To Clari, remarkable means many things. We believe in providing interesting and meaningful work in a supportive and inclusive environment - free from discrimination for everyone without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. Clari focuses on culture add, not culture fit, and believe we are made stronger by what makes you unique. If you are passionate about learning and excited about what we are doing, then we want to hear from you! At Clari, we are excited to welcome talented individuals to our growing team. We are actively hiring across multiple geographies and encourage you to explore opportunities on our careers page that interest you. Please note that all official communication regarding job opportunities at Clari will come from an @clari.com email address. If you receive messages on LinkedIn or other job platforms claiming to be from Clari, they may not be legitimate. To verify the authenticity of any job-related communication, please visit our official Clari Careers site. Show more Show less

Clari’s Revenue platform gives forecasting accuracy and visibility from the sales rep to the board room on revenue performance - helping them spot revenue leak to answer if they will meet, beat, or miss their sales goals. With insights like this, no wonder leading companies worldwide, including Okta, Adobe, Workday, and Zoom use Clari to drive revenue accuracy and precision. We never get tired of our customers singing our praises because it fuels us to help them continue to achieve remarkable. The next generation of revenue excellence is here…are you ready to achieve remarkable with us? About The Team The Customer Solutions team works directly with our customers across the entire customer journey, from the initial discovery process through implementation to renewal and expansion. Our team comprises product, process, and strategy experts, including customer service, customer success, customer education, and customer support. About The Role As a member of the Technical Support team, you will combine your business and technical expertise in a customer-friendly manner while assisting Clari customers. You will also be responsible for maintaining our response time SLT (Service Level Target) and using internal resources to resolve customer issues. This is a fully remote opportunity and can be worked from any location in India. Candidates must be based in India and be able to travel to the office in Bengaluru, India as needed. Responsibilities Handle incoming product requests (questions, problems) directly from customers and track interactions in CRM Take ownership of customer issues through to resolution - including troubleshooting, external and internal communication (email, phone, live chat), and providing meaningful feedback to the customer on a regular basis Actively manage client support cases on a daily basis Respond to client-reported issues in a timely manner and/or per service level agreements Develop and maintain product expertise, including best practices to provide value to customers Author and maintain internal and external product knowledge base articles Build strong cross-functional relationship May require work outside of normal business hours, holidays, and some weekends as this role is an on-call position This position requires the flexibility to work a shift schedule, including evenings, weekends, and/or overnight shifts Qualifications 4–6 years of experience in Technical Support preferred Proficiency in coding with Ruby or similar technologies Strong written and verbal communication skills, with the ability to empathise with customers of varying technical expertise Ability to prioritise and escalate customer issues effectively while multitasking under pressure Experience with database queries and joins (MySQL, MS SQL, or Postgres) Familiarity with JSON or other structured data formats Exposure to MongoDB is preferred Experience with Salesforce customisations is highly desirable Professional programming/scripting experience, Microsoft Exchange expertise, or SSO configuration skills is a bonus Perks and Benefits @ Clari Flexible working hours and hybrid work opportunities Life and accidental coverage Mental health support provided by Silver Oak Health Pre-IPO stock options Well-being and professional development stipends 100% paid parental leave Discretionary paid time off, monthly ‘take a break’ days, and Focus Fridays Focus on culture: Charitable giving match, plus in-person and virtual events You’ll often hear our CEO talk about being remarkable. To Clari, remarkable means many things. We believe in providing interesting and meaningful work in a supportive and inclusive environment - free from discrimination for everyone without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. Clari focuses on culture add, not culture fit, and believe we are made stronger by what makes you unique. If you are passionate about learning and excited about what we are doing, then we want to hear from you! At Clari, we are excited to welcome talented individuals to our growing team. We are actively hiring across multiple geographies and encourage you to explore opportunities on our careers page that interest you. Please note that all official communication regarding job opportunities at Clari will come from an @clari.com email address. If you receive messages on LinkedIn or other job platforms claiming to be from Clari, they may not be legitimate. To verify the authenticity of any job-related communication, please visit our official Clari Careers site. Show more Show less

Clari’s Revenue platform gives forecasting accuracy and visibility from the sales rep to the board room on revenue performance - helping them spot revenue leak to answer if they will meet, beat, or miss their sales goals. With insights like this, no wonder leading companies worldwide, including Okta, Adobe, Workday, and Zoom use Clari to drive revenue accuracy and precision. We never get tired of our customers singing our praises because it fuels us to help them continue to achieve remarkable. The next generation of revenue excellence is here…are you ready to achieve remarkable with us? About The Team The Customer Solutions team works directly with our customers across the entire customer journey, from the initial discovery process through implementation to renewal and expansion. Our team comprises product, process, and strategy experts, including customer service, customer success, customer education, and customer support. About The Role As a member of the Technical Support team, you will combine your business and technical expertise in a customer-friendly manner while assisting Clari customers. You will also be responsible for maintaining our response time SLT (Service Level Target) and using internal resources to resolve customer issues. This is a fully remote opportunity and can be worked from any location in India. Candidates must be based in India and be able to travel to the office in Bengaluru, India as needed. Responsibilities Handle incoming product requests (questions, problems) directly from customers and track interactions in CRM Take ownership of customer issues through to resolution - including troubleshooting, external and internal communication (email, phone, live chat), and providing meaningful feedback to the customer on a regular basis Actively manage client support cases on a daily basis Respond to client-reported issues in a timely manner and/or per service level agreements Develop and maintain product expertise, including best practices to provide value to customers Author and maintain internal and external product knowledge base articles Build strong cross-functional relationship May require work outside of normal business hours, holidays, and some weekends as this role is an on-call position This position requires the flexibility to work a shift schedule, including evenings, weekends, and/or overnight shifts Qualifications 2-4 years of experience in Technical Support preferred Proficiency in coding with Ruby or similar technologies Strong written and verbal communication skills, with the ability to empathise with customers of varying technical expertise Ability to prioritise and escalate customer issues effectively while multitasking under pressure Experience with database queries and joins (MySQL, MS SQL, or Postgres) Familiarity with JSON or other structured data formats Exposure to MongoDB is preferred Experience with Salesforce customisations is highly desirable Professional programming/scripting experience, Microsoft Exchange expertise, or SSO configuration skills is a bonus Perks and Benefits @ Clari Flexible working hours and hybrid work opportunities Life and accidental coverage Mental health support provided by Silver Oak Health Pre-IPO stock options Well-being and professional development stipends 100% paid parental leave Discretionary paid time off, monthly ‘take a break’ days, and Focus Fridays Focus on culture: Charitable giving match, plus in-person and virtual events You’ll often hear our CEO talk about being remarkable. To Clari, remarkable means many things. We believe in providing interesting and meaningful work in a supportive and inclusive environment - free from discrimination for everyone without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. Clari focuses on culture add, not culture fit, and believe we are made stronger by what makes you unique. If you are passionate about learning and excited about what we are doing, then we want to hear from you! At Clari, we are excited to welcome talented individuals to our growing team. We are actively hiring across multiple geographies and encourage you to explore opportunities on our careers page that interest you. Please note that all official communication regarding job opportunities at Clari will come from an @clari.com email address. If you receive messages on LinkedIn or other job platforms claiming to be from Clari, they may not be legitimate. To verify the authenticity of any job-related communication, please visit our official Clari Careers site.

Clari’s Revenue platform gives forecasting accuracy and visibility from the sales rep to the board room on revenue performance - helping them spot revenue leak to answer if they will meet, beat, or miss their sales goals. With insights like this, no wonder leading companies worldwide, including Okta, Adobe, Workday, and Zoom use Clari to drive revenue accuracy and precision. We never get tired of our customers singing our praises because it fuels us to help them continue to achieve remarkable. The next generation of revenue excellence is here…are you ready to achieve remarkable with us? About The Team A world-class product is key to Clari’s success, and Design is at the center of defining and delivering the market’s leading Revenue Platform. Our purpose is to empower revenue teams and leaders in B2B companies to prosper by continuously driving product innovations towards successful outcomes for both Clari and our customers. We work together across the global teams to deliver unique value in revenue operations through remarkable product experiences. About The Role Clari is looking for a Product Designer with a passion for solving complex problems based on a deep understanding of business user needs. You'll have an important role in transforming revenue processes into meaningful product experiences. You will be a key voice within a multi-disciplinary, globally distributed product team collaborating closely to deliver our product capabilities that meet the needs of our ever-expanding customer base. We seek a driven, action-oriented designer who values collaboration and wants to create products that business people love. This is a hybrid position, which will require the ability to be onsite in our Bengaluru, India office as needed. Candidates must be based in India. Responsibilities Articulate and solve complex user problems, distilling user needs into simple, elegant, and impactful user experiences for each target persona Understand our roadmap commitments, plan and deliver value to our customers via incremental and major enhancements Creatively apply design principles and the craft of consumer apps to business applications Be comfortable in seeking and acting on feedback during the iterative design process Effectively communicate design concepts and articulate rationales, trade-offs that impact usability Drive design reviews and collaboration with designers, product managers, and engineers on product design and implementation Plan and conduct user research with clear objectives and leverage interviews, feedback sessions and usage data to inform design decisions Understand the design system components and standards, and apply them appropriately in feature designs Practice and apply user-centered design principles and methodologies Qualifications Minimum of 3 years of experience as a professional UX/UI Designer Experience designing across multiple platforms, device types, and contexts such as iOS, Android, and web Experience with or a strong understanding of SaaS and B2B products Proficient in Figma and other wireframing and prototyping software in order to effectively illustrate user flows and interface behaviors Perks and Benefits @ Clari Flexible working hours and hybrid work opportunities Life and accidental coverage Mental health support provided by Modern Health Well-being and professional development stipends 100% paid parental leave Discretionary paid time off, monthly ‘take a break’ days, and Focus Fridays Focus on culture: Charitable giving match, plus in-person and virtual events You’ll often hear our CEO talk about being remarkable. To Clari, remarkable means many things. We believe in providing interesting and meaningful work in a supportive and inclusive environment - free from discrimination for everyone without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. Clari focuses on culture add, not culture fit, and believe we are made stronger by what makes you unique. If you are passionate about learning and excited about what we are doing, then we want to hear from you! At Clari, we are excited to welcome talented individuals to our growing team. We are actively hiring across multiple geographies and encourage you to explore opportunities on our careers page that interest you. Please note that all official communication regarding job opportunities at Clari will come from an @clari.com email address. If you receive messages on LinkedIn or other job platforms claiming to be from Clari, they may not be legitimate. To verify the authenticity of any job-related communication, please visit our official Clari Careers site.

Clari’s Revenue platform gives forecasting accuracy and visibility from the sales rep to the board room on revenue performance - helping them spot revenue leak to answer if they will meet, beat, or miss their sales goals. With insights like this, no wonder leading companies worldwide, including Okta, Adobe, Workday, and Zoom use Clari to drive revenue accuracy and precision. We never get tired of our customers singing our praises because it fuels us to help them continue to achieve remarkable. The next generation of revenue excellence is here…are you ready to achieve remarkable with us? About The Team The Customer Solutions team works directly with our customers across the entire customer journey, from the initial discovery process through implementation to renewal and expansion. Our team comprises product, process, and strategy experts, including customer service, customer success, customer education, and customer support. About The Role As a member of the Technical Support team, you will combine your business and technical expertise in a customer-friendly manner while assisting Clari customers. You will also be responsible for maintaining our response time SLT (Service Level Target) and using internal resources to resolve customer issues. This is a fully remote opportunity and can be worked from any location in India. Candidates must be based in India and be able to travel to the office in Bengaluru, India as needed. Responsibilities Handle incoming product requests (questions, problems) directly from customers and track interactions in CRM Take ownership of customer issues through to resolution - including troubleshooting, external and internal communication (email, phone, live chat), and providing meaningful feedback to the customer on a regular basis Actively manage client support cases on a daily basis Respond to client-reported issues in a timely manner and/or per service level agreements Develop and maintain product expertise, including best practices to provide value to customers Author and maintain internal and external product knowledge base articles Build strong cross-functional relationship May require work outside of normal business hours, holidays, and some weekends as this role is an on-call position Qualifications 2-4 years of prior experience in Technical Support Passion for delivering outstanding customer experience Excellent written and verbal communication skills, with an ability to empathize with customers with varying levels of technical ability A natural investigator who can demonstrate analysis, problem-solving and troubleshooting skills Detailed, organized and results-oriented, with a strong level of attention to detail Ability to effectively prioritize and escalate customer issues as required, as well as being able to multi-task and perform effectively under pressure Team player, enjoys working hard, exhibits professionalism, is dedicated to meeting and exceeding expectations Bonus to have professional programming/scripting experience, experience with Microsoft Exchange, and/or configuring SSO Good to have knowledge on Postman, JSON This position requires the flexibility to work a shift schedule, including evenings, weekends, and/or overnight shifts Perks and Benefits @ Clari Flexible working hours and hybrid work opportunities Life and accidental coverage Mental health support provided by Modern Health 100% paid parental leave Discretionary paid time off, monthly ‘take a break’ days, and Focus Fridays Focus on culture: Charitable giving match, plus in-person and virtual events You’ll often hear our CEO talk about being remarkable. To Clari, remarkable means many things. We believe in providing interesting and meaningful work in a supportive and inclusive environment - free from discrimination for everyone without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. Clari focuses on culture add, not culture fit, and believe we are made stronger by what makes you unique. If you are passionate about learning and excited about what we are doing, then we want to hear from you! At Clari, we are excited to welcome talented individuals to our growing team. We are actively hiring across multiple geographies and encourage you to explore opportunities on our careers page that interest you. Please note that all official communication regarding job opportunities at Clari will come from an @clari.com email address. If you receive messages on LinkedIn or other job platforms claiming to be from Clari, they may not be legitimate. To verify the authenticity of any job-related communication, please visit our official Clari Careers site. Please note: we may use an AI notetaker in our interviews so we can focus on the conversation. The notes are private and used only for our hiring process. To opt out, please contact your recruiter. It won’t affect your experience.

Clari s Revenue platform gives forecasting accuracy and visibility from the sales rep to the board room on revenue performance - helping them spot revenue leak to answer if they will meet, beat, or miss their sales goals. With insights like this, no wonder leading companies worldwide, including Okta, Adobe, Workday, and Zoom use Clari to drive revenue accuracy and precision. We never get tired of our customers singing our praises because it fuels us to help them continue to achieve remarkable. The next generation of revenue excellence is here are you ready to achieve remarkable with us? About the Team A world-class product is key to Claris success, and Product Management is at the center of defining and delivering the markets leading Revenue Platform. This involves working with customers and our Design/Engineering teams to solve some of the most important and challenging problems in business and enterprise software. We expect and empower PMs to operate with a "general management" mindset - you own the impact of your product area, and get to collaborate with every function in the company to make it happen! About the Role Were looking for a Senior Product Manager II to help drive Claris Conversation Intelligence roadmap and turn every customer interaction into trustworthy, actionable revenue signals across the Clari platform. Youll work with our internal team, as well as our customers, to build the industrys leading platform for capturing customer facing calls and deriving insights out of them that helps business optimize their processes. In this role, youll own the product roadmap and delivery advancing transcript intelligence and productizing insights that drive pipeline health, deal risk, forecast accuracy, account intelligence, and rep productivity. Your work will deeply integrate with CRM and the modern GTM stack, surfacing insights in the right workflows and triggering automated follow-ups, updates, and nudges. Youll partner closely with our engineering and product teams to deliver features, and our go-to-market teams to promote the product. This is a fully remote opportunity and can be worked from any location in India. Candidates must be based in India and be able to travel to the office in Bengaluru, India as needed. Responsibilities Build the AI experiences that make workflows happen with low friction Drive the Enterprise Readiness roadmap for Copilot and improve the core product experience Engage with customers to understand their needs and translate them into compelling solutions Identify new product opportunities and anticipate potential risks and blockers Collaborate with leaders of other functions to refine product strategy and execute process improvements Build alignment and drive decision-making across company-wide initiatives Build impactful relationships and driving collaborative initiatives across functional teams, effectively influencing stakeholders at all levels Contribute to technical trade-offs, design clean product interfaces and abstractions, and build systems to scale customer, competitor, and market understanding throughout the organization Work closely with Engineering to drive an efficient R&D process, from leading scrums to coordinating product releases Collaborate with Customer Success and Go-to-Market teams to ensure that we maximize the products impact on both customers and our business Qualifications 8+ years of enterprise SaaS experience in a Product role Experience managing complex stakeholder relationships, including engaging with users, customers, partners, and industry analysts Demonstrated ability to ship AI-powered features (summaries, topic detection, real-time cues, recommendations) and work closely with teams on output quality, guardrails, and evaluation. Experience with CRM systems and the surrounding ecosystem integrations is preferred Comfortable working in a competitive, fast-evolving space - able to do ongoing market/competitive Outstanding presentation skills with the ability to communicate business and technical topics and adjust to diverse audiences Perks & Benefits Flexible working hours and hybrid work opportunities Life and accidental coverage Mental health support provided by Modern Health 100% paid parental leave Discretionary paid time off, monthly take a break days, and Focus Fridays Focus on culture: Charitable giving match, plus in-person and virtual events #LI-Remote You ll often hear our CEO talk about being remarkable. To Clari, remarkable means many things. We believe in providing interesting and meaningful work in a supportive and inclusive environment - free from discrimination for everyone without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. Clari focuses on culture add, not culture fit, and believe we are made stronger by what makes you unique. If you are passionate about learning and excited about what we are doing, then we want to hear from you! At Clari, we are excited to welcome talented individuals to our growing team. We are actively hiring across multiple geographies and encourage you to explore opportunities on our careers page that interest you. Please note that all official communication regarding job opportunities at Clari will come from an @clari.com email address. If you receive messages on LinkedIn or other job platforms claiming to be from Clari, they may not be legitimate. To verify the authenticity of any job-related communication, please visit our official Clari Careers site . Please note: we may use an AI notetaker in our interviews so we can focus on the conversation. The notes are private and used only for our hiring process. To opt out, please contact your recruiter. It won t affect your experience. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.