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Technical Support Engineer

Technical Support Engineer

IBM

3 - 8 years

3 - 7 Lacs

bengaluru

Posted:None| Platform:

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Skills Required

system administration technical support gcp system implementation aws microsoft azure auditing networking accounting sql saas technical analysis microsoft windows desktop support software support troubleshooting html

Work Mode

Work from Office

Job Type

Full Time

Job Description

What we want you to do:- Support and maintain customers who have implemented the Apptio SaaSsolution, resolving customer issues in a timely fashion.- Operational management of clients (e.g. helping loading new data,maintaining and validating dashboard/report outputs, etc...)- Build and maintain excellent relationships with clients and achieve the highest level of customer satisfaction.- Work as part of our extended support team in a startup atmosphere, doingwhatever it takes to exceed customer expectations.- Use your business and technical analysis skills and knowledge of ITenvironments to solve complex issues and promote best practices.- Collaborate with other departments in the company to achieve customersatisfaction Required education Bachelor's Degree Required technical and professional expertise - 3 years of technical support / system administration experience- 4 year degree in engineering, computer science, MIS, or equivalent preffered- Basic programming skills, e.g. HTML, SQL3+ years of technical support, system implementation/admini Preferred technical and professional experience - Knowledge and application of Databricks- Certification from either AWS, GCP, or Azure

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Technical Support Engineer