Technical Support Engineer

0 - 3 years

2 - 4 Lacs

Posted:6 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Role & responsibilities

Support & provide service via calls, emails and tickets

  • Work on provided offline activities

  • Follow given SOPs and flag any unresolved issues, escalations to L2

  • Ability to diagnose and analyze technical problems

  • Analyze different systems and energy data to find potential for energy optimization.

  • Work on projects that requires data mining, analysis & presentation

  • Follows up and meets commitments to customer

  • Flexibility towards shifts and week offs as per requirement

Essential Competencies/ Primary Skill Set:

Soft Skills

  • Excellent verbal and written communication skills

  • Passion for Technology & customer support

  • Demonstrable ability to work in fast-paced, technical, cross functional environment

  • Cross-Team collaboration

  • Team Oriented. Ability to logically prioritize tasks and schedule work accordingly

Technical Skills

  • Knowledge of Instrumentation & control systems

  • Basics of HVAC

  • Knowledge of electrical, semi-conductor , Micro Controllers

. Knowledge of communication systems

  • Knowledge of Excel & PPT a must

  • Preferred Prior field project delivery experience in

- BMS & HVAC Commissioning, PLC & DCS programming, Energy Meter/Chiller/etc

- understanding areas of energy leakage

- Working with sequence of operations for HVAC assets such as hot water systems, chilled water systems, AHUs, FCUs etc

- Monitoring and analyzing performance of HVAC assets and operations towards fine tuning of sequence of operations for further events.

Preferred candidate profile

Ability to recognize and understand the use of industry standard end devices.

  • Possess strong computer operating and/or troubleshooting skills

  • Familiarized with Building Automation

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