Technical Support Engineer

Flying Stars (FSI)

0 - 3 years

1 - 5 Lacs

Hyderabad

Posted:3 months ago| Platform:

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Skills Required

Content management Drupal Linux Wordpress CMS Server management Windows Troubleshooting Technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Technical Support Engineer

Key Responsibilities:

Provide professional and effective technical support to customers via calls and emails.
Understand customer issues thoroughly and resolve them, aiming for on-the-spot solutions whenever possible.
Manage and troubleshoot
WordPress
,
Drupal
, or other Content Management Systems (CMS).
Handle server-side infrastructure with strong expertise in
Linux servers
, Windows Servers and
AWS infrastructure
Analyze, troubleshoot, and resolve technical problems with a methodical approach.
Continuously learn and adapt to new technologies and challenges.
Collaborate effectively in a team environment and adapt to dynamic customer requirements and technical landscapes.

Desired Qualities:

Excellent verbal and written communication skills.
A problem-solver with a customer-first mindset.
Expressive, empathetic, and proactive in understanding and addressing customer concerns.
Strong technical acumen, particularly in CMS platforms and server management.

Join us if you are passionate about delivering top-notch technical support and are eager to grow in a challenging and rewarding environment

Your prior work-experience or being a fresher does not matter. We are looking for high energy, street smart thinkers and enterprising folks

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