Technical Support Engineer - Control & Protection Relays

Job Description

The Opportunity The Technical Support Engineer will be part of a technical support team at the Global Technical Support Center in Chennai. We provide service to the global installed base of protective relays and control devices, as well as associated tools and system equipment. At HITACHI ENERGY, we are proud to offer you an environment where we value personal and professional development. How You’ll Make An Impact Provide Level - 3 Technical support for global customers of Hitachi Energy for any escalations or queries related to Bay Level Products - Relion Series IEDs. Technically supporting external customers as well as our own organization. Good knowledge in Power system study and fault analysis. Conducting technical investigations and root cause analysis. Making sure that all reported cases are well handled in a professional way. Managing customer cases in a common database with priority and response time. Close cooperation with engineering / development units. Building relations and providing great customer service on a high technical level. Actively sharing the technical skills with the team and preparing of Knowledge articles. Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines. Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business. Your Background Bachelor’s degree in electrical & Electronics. Must have 9-13 yrs of experience. Good knowledge about Power system, Control and Protection. Proficient in Commissioning of Numerical IEDs (Relion 670/650) at the station, good knowledge about Generator applications. Hands-on experience in software configuration tools like PCM600, HMI500. Background in Substation Automation and commissioning is meriting. Familiarity with the IEC 61850 standard is a plus Proficient in Microsoft office tools (Excel, Word & Powerpoint). Fluency in English. Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We employ around 45,000 people in 90 countries who each day work with purpose and use their different backgrounds to challenge the status quo. We welcome you to apply today and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation. Show more Show less