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Technical Support Engineer (ComputeEngine)

Technical Support Engineer (ComputeEngine)

Globallogic

1 - 3 years

6 - 10 Lacs

nagpur

Posted:5 days ago| Platform:

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Skills Required

tcp resource management python load balancing issue virtualization analytical performance tuning ip dns operating systems networking ansible routing automation linux administration network connectivity linux troubleshooting bash scripting languages communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Description:

GlobalLogic seeking a Product Support Engineer - Compute to join our dynamic support team. In this role, you will provide advanced technical assistance to customers and internal stakeholders, focusing on compute services and related infrastructure. You’ll leverage your deep technical expertise in compute, networking, and system administration to troubleshoot complex issues, drive root cause analysis, and ensure high-quality customer experiences.

Requirements:

2+ years of experience in technical support, cloud operations, or system administration roles.
Strong understanding of virtualization, operating systems, performance tuning, and compute resource management.
Hands-on experience with Compute Engine, IAM, VPC networking, firewalls, load balancing, and storage services.
Proficiency in Linux administration (RHEL, CentOS, Ubuntu). Windows Server experience is a plus.
Familiarity with cloud security principles, IAM, and data protection best practices.
Strong grasp of TCP/IP, DNS, routing, load balancing, and troubleshooting network connectivity issues.
Proficiency in scripting languages and automation tools for deployment, monitoring, and support tasks.
Understanding of HTTP/HTTPS, REST APIs, and SSL/TLS for troubleshooting web-related issues.
Excellent problem-solving, analytical, and communication skills with a strong customer focus.
Must possess any graduation degree (Must have Provisional Certificate & Consolidated Marks Memo)
Must be willing to work from office & in rotational shifts (5 Working Days & 2 Week Offs)
Must be ready to join immediately

Job Responsibilities:

Provide technical support for Compute services (Compute Engine, IAM, Networking, Storage, and related components).
Troubleshoot and resolve complex issues related to virtualization, performance, networking, and system administration.
Analyze logs, performance metrics, and system configurations to identify and resolve compute and networking issues.
Collaborate with internal teams, including engineering and product management, to escalate and resolve product-related issues.
Implement and guide customers on security best practices for compute environments, including IAM, access control, and vulnerability
management.
Automate repetitive tasks and improve operational efficiency through scripting (Bash, Python, PowerShell) and automation tools (Terraform, Ansible, Jenkins, Cloud Build).
Monitor systems using observability and logging tools to proactively detect and address performance or reliability issues.
Maintain documentation of troubleshooting steps, knowledge base articles, and best practices.
Communicate effectively with technical and non-technical stakeholders to ensure timely and clear updates on issue resolution.

What We Offer:

Exciting Projects:

Collaborative Environment:

Work-Life Balance:

Professional Development:

Excellent Benefits:

Fun Perks:

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Technical Support Engineer (ComputeEngine)