Technical Support Engineer

Role & responsibilities

We are seeking a dedicated and detail-oriented Technical Support Specialist to join our team. The ideal candidate will be

responsible for efficiently managing our Learning Management System (LMS), handling support tickets, overseeing course

uploads, managing webinars, and dealing with data-related tasks.

Key Responsibilities:

• Handle and resolve support tickets promptly and manage the LMS for an enhanced user experience.

• Upload and organize training courses on various platforms, ensuring content is accurate and updated.

• Coordinate and manage live webinars, including scheduling, participant management, and troubleshooting during

sessions.

• Efficiently manage, organize, and analyze data, ensuring data integrity and accuracy.

Required Skills and Qualifications:

• Strong written and verbal communication skills, with an ability to address client concerns clearly and professionally.

• Advanced skills in Microsoft Excel for managing data, performing analysis, and generating reports.

Preferred candidate profile