Technical Support Engineer

The Technical Support Engineer (TSE) position at a US cybersecurity startup in Bengaluru offers you the opportunity to provide top-tier post-sales support, addressing complex technical inquiries, and troubleshooting to enhance customer satisfaction and value. In this hybrid role, you will play a crucial part in making a significant impact within the organization. Your responsibilities will include supporting customers and partners with product configuration, performance optimization, and issue resolution. You will diagnose, isolate, and resolve technical issues while collaborating with Engineering and QA teams to implement fixes. Additionally, you will focus on maintaining high levels of customer engagement and satisfaction by utilizing diagnostic tools, scripts, and lab environments to replicate and resolve issues. Your contribution to technical documentation, knowledge base, and troubleshooting guides will be essential in ensuring a seamless customer experience. Collaborating with cross-functional teams, you will serve as the voice of the customer internally by sharing insights and feedback. To excel in this role, you should possess at least 5 years of experience in technical support or customer-facing engineering, with a background in B2B SaaS and a strong understanding of network and security concepts. Deep expertise in switches, routers, and networking fundamentals is crucial, alongside preferred certifications such as CCNA, JNCIE, or higher. Proficiency in Linux, VMware ESXi, and firewalls is required, along with familiarity with 802.1x/NAC, vulnerability management, and cybersecurity best practices. As an empathetic communicator passionate about customer success, you should be adept at managing multiple tasks in a fast-paced environment. By joining this company, you will be part of a cutting-edge cybersecurity and network visibility firm, working remotely with a talented global team. You will have a direct impact on customer success and product growth in a fast-paced startup environment that encourages growth and innovation. For further details or to express your interest in this opportunity, please contact Rekha@CareerXperts.com.,