Technical Support Engineer-Broadcom

Role & responsibilities Determine the scope based on requirements, including stating the scope of work, calculating the resources required in delivering the service and advising the senior system engineer preparing the quotation Install and configure services as per the approved implementation plan Carry out technology, professional and maintenance support services as per scope within the stipulated duration/ timeline Provide level 1 and Level 2 support (basic hardware break-fix & troubleshooting of hardware and software issues) for installed services Provide technical deliverables such as high-level design document, user acceptance test (UAT) doc and as-built documentation Provide outstanding quality of service and meet predefined customer service level agreement (SLAs) Undergo technical trainings and obtain technical certifications that are required to meet suppliers mandatory technical requirements Conduct knowledge transfer training (where required) Preferred candidate profile Minimum 3 years of relevant experience Certified in at least one of the technology domain (Infrastructure hardware and software, hyperconvergence, network, security, cloud and/or end user computing) Strong technical knowledge on the assigned solution domain/product Knowledge of product portfolio in other technology domain is desirable Expertise in enterprise products implementation, migration and support. Strong interpersonal skills with a customer-centric attitude Strong oral and written communication skills Strong attention to technical details, priority management and planning skills Ability to work independently with little to no supervision Results-oriented Strong documentation skills