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Technical Support Engineer

Technical Support Engineer

Adobe

2 - 6 years

0 Lacs

noida uttar pradesh

Posted:16 hours ago| Platform: Shine logo

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Skills Required

technical support marketing automation crm javascript css xml php dns prm sfa applications database technology sql web technology html networking technologies tcpip

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: As a Technical Support Engineer at Marketo, an Adobe Company, your main goal is to provide exceptional support to customers, ensuring that case management, Service Level Targets, and C-SAT goals are met. You will be responsible for resolving technical challenges and business issues promptly and completely, while also advocating for customers" priorities internally within Marketo. Your role will involve serving as an authority in specific functional and technical areas of the Marketo technology, communicating clearly with customers, and contributing to the improvement of customer support processes. Key Responsibilities: - Provide exceptional support to customers, meeting case management, Service Level Targets, and C-SAT goals - Resolve technical challenges and business issues promptly and completely - Advocate for customers" priorities within Marketo - Serve as an authority in specific functional and technical areas of the Marketo technology - Communicate clearly and precisely with customers in written and verbal form - Maintain accurate and timely records in the case tracking system - Share standard methodologies with team members to improve customer support quality and efficiency - Contribute to the knowledge base - Be part of a 24x7 Support Team Qualifications Required: - Must be a technical graduate - At least 2 years of progressive experience diagnosing and resolving problems in a complex software environment - Technical Support or implementation experience in supporting enterprise software solutions, ideally Marketing Automation, CRM, PRM, or SFA applications in a SaaS environment - Excellent organizational skills, ability to prioritize, lead, multi-task, and execute projects involving multiple departments - Superior communication skills (presentation, written, and verbal) with the ability to communicate effectively with all levels of professional staff - Excellent analytical skills and ability to navigate challenging situations professionally - Ability to multi-task and perform effectively under pressure - Experience in Database technology (SQL), Web technology (HTML, JavaScript, CSS, XML, PHP), and Networking Technologies (TCP/IP, DNS) is a plus - Fluency in multiple languages is advantageous - General cultural awareness, particularly for agents supporting customers in regions different from their own (Note: The additional details about the company were not provided in the job description.),

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Software Development

San Jose CA

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Technical Support Engineer