Job Title: Customer Success Manager Location: India - Bangalore - Hybrid Full-time Position About Swym ( https://www.getswym.com ): At Swym, we're helping to shape the future of how customers shop online, and we are doing it in a big way. Our innovative solutions enable e-commerce brands to create a seamless, engaging shopping experience for their customers. With a customer base of close to 45,000 merchants from more than a 100 countries that’s rapidly growing everyday, we have the opportunity to create a truly massive impact on a global scale. Position Overview: We are looking for Customer Success Managers who are passionate about onboarding Enterprise customers quickly and efficiently, and ensuring they get the most value from our products. If the opportunity to work directly with thousands of merchants around the globe and help them craft a better shopping experience for their customers gets you excited, this might be just the role for you. Key Responsibilities: Ensure Go-live (TTL) and First Value (TTFV) as quickly as practical: Project manage app implementations for Enterprise customers Adopt best practices to ensure optimal TTL & TTFV Personalize the onboarding experience in line with the customers’ objectives Opportunistically onboard, consult and demonstrate value for Non-Enterprise customers too Develop consistent 2-way engagement with customers: Engage with customers proactively & contextually based on merchant health signals Maintain a predictable engagement cadence and ensure every touchpoint with the customer has solid value to deliver, backed by data Aim to elevate the 2-way customer engagement rate to 100% Make the path to Feature Adoption predictable and repeatable: Understand the basis and outcomes of the “most valued features” of our products Map that understanding to customer objectives and hash out adoption strategies Drive valued-feature adoption, and track and benchmark its outcomes Build adoption playbooks for different customer segments Evolve as a Product Expert: Know our product’s value proposition and functionalities end-to-end Keep up with product-releases by consuming the sign-off release documents Lead strategic review & roadmap conversations with your portfolio customers Relay product-related feedback and insights proactively to the PLG and Marketing teams Swear by Data-led plans of action: Dive deep into merchant health data, to familiarize with the patterns of app performance on your merchants’ ecommerce sites Based on merchant health signals, draw up appropriate engagement / mitigation strategies to maximize value for your customers and control churn Help us reach for the stars by setting audacious value maximization targets Ensure diligence in Enterprise Customer handovers from Sales: Ensure SOPs and coverage of context is followed by the Sales team during account handovers Ensure every customer in your portfolio has their customer contracts made accessible on the CRM Be a Team-player: Collaborate seamlessly with our product, support, marketing, sales & agency partner teams Help Sales preempt renewal conversations and make expansion forecasting predictable Qualifications: A Bachelor's degree in Business Administration or Engineering - An MBA? You're our hero 3-5 years of battle-tested experience in Customer-facing roles - Preferably in Customer Success or Customer Support. Strictly no more than 5-6 years of overall work experience Tech-savvy - You’ve got a knack for CRM systems (HubSpot) and an affinity for web technologies such as Basic HTML, CSS and JS. Genuinely happy about helping people - Seriously, if we could only name one trait that defined success in this role, this would be it. A relationship builder - You enjoy building long term relationships with customers to understand their business and help them succeed. An excellent communicator - This role requires you to talk to customers regularly, and most of our customers are not India-based. Excellent command of the English language (both spoken and written) and the skill to tactfully handle difficult conversations is a must. Data-driven - You know to analyze and interpret data, and making decisions in that manner is second nature to you. Organized - You will work with many customers and on many exciting projects, and you should be able to prioritize and manage time and resources for huge projects Strategically minded - You’re excited about building a better customer experience from the start by giving feedback on both process and product Passionate about what you do and take pride in your work Our Vibe - What We're All About: We're a close-knit crew that never forgot our scrappy startup roots. We're exploding with growth, and we're on the hunt for peeps who share our vision for shaping Swym's future. Our DNA is built on teamwork, personal growth, and striking the perfect work-life balance. We value work, but we cherish life's other adventures too. We're always leveling up, and trust among our team is sacred. Teamwork is our superpower, and we're all about lifting each other up to reach new heights. Our data-driven culture is all about making our customers the heroes of their own stories. Benefits: Time Off : Enjoy 20 days of PTO, 10 sick days, 12 wellness leaves, and 10 fixed holidays. Competitive Compensation : Competitive pay and stock options are available for all. Health & Fitness : We've got your health covered, including fitness classes for your well-being. Employee Wellness & Assistance Program : Your well-being matters. We've got you covered with professional counseling services, because we all need a little help sometimes. Deal Breakers : We want to be upfront about what it takes to thrive at Swym: Passion for Impact : If you're not passionate about making a real impact on the future of e-commerce, this isn't the right fit. Eager to Learn : We expect you to be hungry for knowledge and growth, ready to learn and teach. Adaptable & Innovative : We don't do cookie-cutter roles; we need you to embrace ambiguity and redefine your role. Challenging Environment : This isn't a laid-back job. It's meant to be one of the most rewarding challenges of your career. Interview Process : Resume Screening Round 1 - Introductory Questionnaire Round 2 - Panel Call 1 - Introductory Call - 30 minutes Round 3 - Written Assignment + Presentation Round 4 - Panel Call 2 - 45 minutes Round 5 - Panel Call 3 - 45 minutes Round 6 - HR Call - 45 minutes Conclusion : The Customer Success role isn't just a job; it's your invitation to be part of an epic journey at Swym ( https://www.getswym.com ). You'll be the catalyst behind our journey to greatness, and your impact will be legendary. If you're ready to seize the opportunity of a lifetime and help shape the future of e-commerce, this is your moment!

Job Title: Finance Manager Location: Remote/ Hybrid - Bangalore Type of Position: Full Time Years of Experience : 4+ years About Swym (https://www.getswym.com) At Swym, we&aposre helping to shape the future of how customers shop online, and we are doing it in a big way.Our innovative solutions enable e-commerce brands to create a seamless, engaging shopping experience for their customers. With a customer base of over 45,000 merchants from +100 countries thats rapidly growing everyday, we have the opportunity to create a truly massive impact on a global scale. Position Overview As the Finance Manager, you will play a pivotal role in shaping the financial strategy of Swym, ensuring financial health, and enabling scalable growth. You will lead financial planning, cash flow management, and analysis (FP&A) processes, providing key insights to guide critical business decisions. Collaborating with leadership, product, marketing, and operations teams, you will help drive financial efficiency and operational excellence as we expand our B2B SaaS business. This is a dynamic role for a go-getter with the drive to execute alongside planning. We are looking for someone with strong financial acumen, experience in cross-border transactions, and the ability to contribute both strategically and operationally. The ideal candidate is preferably a CA/CPA/MBA with a proven track record in high-growth or SaaS environments. Key Responsibilities Financial Strategy & Planning: Drive long-term financial strategy in collaboration with the executive team. Develop and enhance the companys financial model, incorporating pricing strategies for product offerings. Provide actionable insights into business opportunities, financial risks, and market dynamics to support strategic decisions. Financial Planning, Analysis & Cash Flow Management: Oversee budgeting, forecasting, and financial reporting, ensuring timely and accurate insights into business performance. Prepare and present monthly/quarterly financial reviews, highlighting trends, key drivers, and variances to budget/forecast. Monitor key SaaS financial metrics such as MRR, ARR, CAC, LTV, churn, and gross margins to inform business decisions. Manage and optimize cash flow planning, ensuring sufficient liquidity for operations and growth. Provide strategic input on working capital, capital structure, debt management, and investment opportunities. Operational Efficiency: Evaluate performance across departments to recommend and implement cost optimization and margin improvement initiatives. Collaborate with sales, marketing, and product teams to refine operational efficiency, pricing models, and sales performance. Support fundraising efforts, including investor relations, due diligence, and board-level presentations. Risk Management & Compliance: Ensure compliance with financial regulations, tax laws, and accounting standards (GAAP/IFRS), coordinating with auditors and consultants. Identify and mitigate key financial risks through proactive forecasting and planning. Business Intelligence & Insights: Develop and present dashboards and reports on financial and operational performance to senior management. Leverage advanced financial modeling and business intelligence tools to provide data-driven recommendations. Leadership & Collaboration: Manage and mentor junior finance team members, fostering a high-performing and collaborative team environment. Act as a strategic advisor to senior leadership, delivering finance-driven insights to support business growth initiatives. Qualifications: Bachelors degree in Finance, Accounting, Business Administration, or a related field; CA/CPA/MBA is highly preferred. Minimum of 4 years in finance, with at least 1-2 years in a strategic finance or FP&A role, ideally in a SaaS, tech, or high-growth environment. Strong foundation in financial modeling, budgeting, and analysis, with hands-on experience in cross-border transactions. Proficiency in SaaS financial metrics such as MRR, ARR, CAC, LTV, churn, and gross margins. Strong analytical skills with the ability to connect financial data to actionable business strategies. Experience working with financial tools like Excel, Google Sheets, QuickBooks, and SaaS-specific platforms (e.g., Chargebee, Stripe, SaaSOptics). Excellent verbal and written communication skills, with the ability to present financial insights effectively to diverse stakeholders. A go-getter with a hands-on approach, entrepreneurial mindset, and readiness to execute plans in a fast-paced, dynamic environment. High integrity, ethical standards, and a proactive attitude toward learning and growing within the role. Our Vibe - What We&aposre All About: We&aposre a close-knit crew that never forgot our scrappy startup roots. We&aposre exploding with growth, and we&aposre on the hunt for peeps who share our vision for shaping Swym&aposs future. Our DNA is built on teamwork, personal growth, and striking the perfect work-life balance. We value work, but we cherish life&aposs other adventures too. We&aposre always leveling up, and trust among our team is sacred. Teamwork is our superpower, and we&aposre all about lifting each other up to reach new heights. Our data-driven culture is all about making our customers the heroes of their own stories. Benefits: Time Off: Enjoy 20 days of PTO, 10 sick days, 12 wellness leaves, and 10 fixed holidays. Competitive Compensation: Competitive pay and stock options are available for all. Health & Fitness: We&aposve got your health covered, including fitness classes for your well-being. Employee Wellness & Assistance Program: Your well-being matters. We&aposve got you covered with professional counseling services, because we all need a little help sometimes. Deal Breakers: We want to be upfront about what it takes to thrive at Swym: Passion for Impact: If you&aposre not passionate about making a real impact on the future of e-commerce, this isn&apost the right fit. Eager to Learn: We expect you to be hungry for knowledge and growth, ready to learn and teach. Adaptable & Innovative: We don&apost do cookie-cutter roles; we need you to embrace ambiguity and redefine your role. Challenging Environment: This isn&apost a laid-back job. It&aposs meant to be one of the most rewarding challenges of your career. Interview Process 1:1 conversations with the team you are going to be working closely with. Each of those folks will be keen on getting to know you and on helping you get to know them, as well as figuring out how amazing of a fit we are for each other. Based on your conversations with the team, we conclude on the offer roll-out Conclusion: The Finance Manager role isn&apost just a job; it&aposs your invitation to be part of an epic journey at Swym (https://www.getswym.com) You&aposll be the catalyst behind our journey to greatness, and your impact will be legendary. If you&aposre ready to seize the opportunity of a lifetime and help shape the future of e-commerce, this is your moment! Show more Show less

Job Title: Customer Success Manager Location: India - Bangalore - Hybrid Full-time Position About Swym ( https://www.getswym.com ): At Swym, we&aposre helping to shape the future of how customers shop online, and we are doing it in a big way. Our innovative solutions enable e-commerce brands to create a seamless, engaging shopping experience for their customers. With a customer base of close to 45,000 merchants from more than a 100 countries thats rapidly growing everyday, we have the opportunity to create a truly massive impact on a global scale. Position Overview: We are looking for Customer Success Managers who are passionate about onboarding Enterprise customers quickly and efficiently, and ensuring they get the most value from our products. If the opportunity to work directly with thousands of merchants around the globe and help them craft a better shopping experience for their customers gets you excited, this might be just the role for you. Key Responsibilities: Ensure Go-live (TTL) and First Value (TTFV) as quickly as practical: Project manage app implementations for Enterprise customers Adopt best practices to ensure optimal TTL & TTFV Personalize the onboarding experience in line with the customers objectives Opportunistically onboard, consult and demonstrate value for Non-Enterprise customers too Develop consistent 2-way engagement with customers: Engage with customers proactively & contextually based on merchant health signals Maintain a predictable engagement cadence and ensure every touchpoint with the customer has solid value to deliver, backed by data Aim to elevate the 2-way customer engagement rate to 100% Make the path to Feature Adoption predictable and repeatable: Understand the basis and outcomes of the most valued features of our products Map that understanding to customer objectives and hash out adoption strategies Drive valued-feature adoption, and track and benchmark its outcomes Build adoption playbooks for different customer segments Evolve as a Product Expert: Know our products value proposition and functionalities end-to-end Keep up with product-releases by consuming the sign-off release documents Lead strategic review & roadmap conversations with your portfolio customers Relay product-related feedback and insights proactively to the PLG and Marketing teams Swear by Data-led plans of action: Dive deep into merchant health data, to familiarize with the patterns of app performance on your merchants ecommerce sites Based on merchant health signals, draw up appropriate engagement / mitigation strategies to maximize value for your customers and control churn Help us reach for the stars by setting audacious value maximization targets Ensure diligence in Enterprise Customer handovers from Sales: Ensure SOPs and coverage of context is followed by the Sales team during account handovers Ensure every customer in your portfolio has their customer contracts made accessible on the CRM Be a Team-player: Collaborate seamlessly with our product, support, marketing, sales & agency partner teams Help Sales preempt renewal conversations and make expansion forecasting predictable Qualifications: A Bachelor&aposs degree in Business Administration or Engineering - An MBA You&aposre our hero 3-5 years of battle-tested experience in Customer-facing roles - Preferably in Customer Success or Customer Support. Strictly no more than 5-6 years of overall work experience Tech-savvy - Youve got a knack for CRM systems (HubSpot) and an affinity for web technologies such as Basic HTML, CSS and JS. Genuinely happy about helping people - Seriously, if we could only name one trait that defined success in this role, this would be it. A relationship builder - You enjoy building long term relationships with customers to understand their business and help them succeed. An excellent communicator - This role requires you to talk to customers regularly, and most of our customers are not India-based. Excellent command of the English language (both spoken and written) and the skill to tactfully handle difficult conversations is a must. Data-driven - You know to analyze and interpret data, and making decisions in that manner is second nature to you. Organized - You will work with many customers and on many exciting projects, and you should be able to prioritize and manage time and resources for huge projects Strategically minded - Youre excited about building a better customer experience from the start by giving feedback on both process and product Passionate about what you do and take pride in your work Our Vibe - What We&aposre All About: We&aposre a close-knit crew that never forgot our scrappy startup roots. We&aposre exploding with growth, and we&aposre on the hunt for peeps who share our vision for shaping Swym&aposs future. Our DNA is built on teamwork, personal growth, and striking the perfect work-life balance. We value work, but we cherish life&aposs other adventures too. We&aposre always leveling up, and trust among our team is sacred. Teamwork is our superpower, and we&aposre all about lifting each other up to reach new heights. Our data-driven culture is all about making our customers the heroes of their own stories. Benefits: Time Off : Enjoy 20 days of PTO, 10 sick days, 12 wellness leaves, and 10 fixed holidays. Competitive Compensation : Competitive pay and stock options are available for all. Health & Fitness : We&aposve got your health covered, including fitness classes for your well-being. Employee Wellness & Assistance Program : Your well-being matters. We&aposve got you covered with professional counseling services, because we all need a little help sometimes. Deal Breakers : We want to be upfront about what it takes to thrive at Swym: Passion for Impact : If you&aposre not passionate about making a real impact on the future of e-commerce, this isn&apost the right fit. Eager to Learn : We expect you to be hungry for knowledge and growth, ready to learn and teach. Adaptable & Innovative : We don&apost do cookie-cutter roles; we need you to embrace ambiguity and redefine your role. Challenging Environment : This isn&apost a laid-back job. It&aposs meant to be one of the most rewarding challenges of your career. Interview Process : Resume Screening Round 1 - Introductory Questionnaire Round 2 - Panel Call 1 - Introductory Call - 30 minutes Round 3 - Written Assignment + Presentation Round 4 - Panel Call 2 - 45 minutes Round 5 - Panel Call 3 - 45 minutes Round 6 - HR Call - 45 minutes Conclusion : The Customer Success role isn&apost just a job; it&aposs your invitation to be part of an epic journey at Swym ( https://www.getswym.com ). You&aposll be the catalyst behind our journey to greatness, and your impact will be legendary. If you&aposre ready to seize the opportunity of a lifetime and help shape the future of e-commerce, this is your moment! Show more Show less

Job Title: L2.5 Technical Support Engineer Location: India - Hybrid/Bangalore Full-time Position About Swym ( https://www.getswym.com ): Swym is helping shape the future of how people shop online in a big way. Our innovative solutions enable e-commerce brands to create a seamless, engaging shopping experience for their customers. Our customer base of over 45,000 merchants from more than a hundred countries is growing rapidly every day. We have the opportunity to make an impact that will be felt around the world. Position Overview: We are seeking a motivated and skilled Software developer to join our customer experience team. This role focuses on reducing escalations, improving self-serve to customers and the customer-facing teams, and proactively enhancing customer experience by contributing to product development. The ideal candidate will have strong analytical and technical (programming) skills, with a passion for problem-solving and driving customer impact. Key Responsibilities: Escalation Management: Proactively manage and resolve Level 3 (L3) escalations within the L2.5 team, minimizing the need for further escalations. Collaborate closely with team members and development teams to ensure swift and effective resolutions that reduce customer impact. Work on resolving root causes by contributing to bug fixes, ensuring recurring issues are addressed. Productivity Tools Development: Contribute to the design, development, and enhancement of tools that improve support processes and increase team productivity. Identify tooling gaps within the support process, collaborate with Quality Assurance (QA), and develop solutions that drive measurable outcomes. Customer-Facing Opportunities: Collaborate with Customer Experience (CX) teams to identify, address, and deliver solutions that meet customer needs. Participate in the monthly CX backlog grooming, working closely with Product and Engineering to ensure a consistent cycle of improvements. Mentorship Participation: Attend and engage in office hours with senior mentors, seeking feedback to improve technical and interpersonal skills. Lead daily L3 escalation calls and weekly debugging clinics, providing guidance and mentorship to junior and cross-functional team members. Qualifications: Strong analytical and problem-solving skills, with the ability to debug and resolve technical issues independently. Collaborate on crafting the UI for Storefronts, focusing on Shopify-specific platforms. Develop UI elements utilizing App Embed, App Block, ?etc You are so comfortable with JavaScript that you have been tempted to add it as a normal language you can read and write in. Exposure to frameworks like React, Angular, Vue, etc is a bonus. You must be proud of something you&aposve worked on in the past. We&aposd love to see it - in fact, we insist on seeing it. Please share a link. You are familiar with CSS, HTML/DOM and web APIs like Storage, Web workers, etc. You have built out APIs that are authenticated and authorized, serving varied needs from configuration to reporting.[Good to have] You are comfortable with the Browser dev tools. Have your own unique way of maximizing the benefits Please do share. Familiarity with Jira or similar ticketing systems for tracking and managing escalations. Excellent communication and interpersonal skills to interact with customers and cross-functional teams effectively. Experience in collaborating with development teams to resolve bugs and improve processes. Ability to manage multiple priorities and deliver on key performance metrics related to customer experience. A commitment to continuous learning, with an openness to feedback and mentorship. Our Vibe - What We&aposre All About: We&aposre a close-knit crew that never forgot our scrappy startup roots. We&aposre exploding with growth, and we&aposre on the hunt for peeps who share our vision for shaping Swym&aposs future. Our DNA is built on teamwork, personal growth, and striking the perfect work-life balance. We value work, but we cherish life&aposs other adventures too. We&aposre always leveling up, and trust among our team is sacred. Teamwork is our superpower, and we&aposre all about lifting each other up to reach new heights. Our data-driven culture is all about making our customers the heroes of their own stories. Benefits: Time Off: Enjoy 20 days of PTO, 10 sick days, 12 wellness leaves, and 10 fixed holidays. Competitive Compensation: Competitive pay and stock options are available for all. Health & Fitness: We&aposve got your health covered, including fitness classes for your well-being. Employee Wellness & Assistance Program: Your well-being matters. We&aposve got you covered with professional counseling services, because we all need a little help sometimes. Deal Breakers: We want to be upfront about what it takes to thrive at Swym: Passion for Impact: If you&aposre not passionate about making a real impact on the future of e-commerce, this isn&apost the right fit. Eager to Learn: We expect you to be hungry for knowledge and growth, ready to learn and teach. Adaptable & Innovative: We don&apost do cookie-cutter roles; we need you to embrace ambiguity and redefine your role. Challenging Environment: This isn&apost a laid-back job. It&aposs meant to be one of the most rewarding challenges of your career. Interview Process: Resume Screening Round 1 - Panel Call 1 - Introductory Call - 30 minutes Round 2 - Assignment Round 3 - Panel Call 2 - 20 mins demo + 40 mins discussion Round 4 - Panel Call 3 Round 5 - HR Call Conclusion: The L2.5 Technical Support Engineer isn&apost just a job; it&aposs your invitation to be part of an epic journey at Swym ( https://www.getswym.com ). You&aposll be the catalyst behind our journey to greatness, and your impact will be legendary. If you&aposre ready to seize the opportunity of a lifetime and help shape the future of e-commerce, this is your moment! Show more Show less