0.0 - 3.0 years

0 Lacs

noida, uttar pradesh

On-site

As an Technical Support Engineer at Adobe, you will be responsible for diagnosing and resolving problems in a complex software environment. You will play a key role in supporting enterprise software solutions, ideally Marketing Automation, CRM, PRM, or SFA applications in a SaaS environment. Your role will involve prioritizing, leading, and executing projects involving multiple departments. Key Responsibilities: - Diagnose and resolve technical issues in a complex software environment - Provide technical support for enterprise software solutions, focusing on Marketing Automation, CRM, PRM, or SFA applications in a SaaS environment - Prioritize, lead, and execute projects involving multiple departments - Communicate effectively with all levels of professional staff - Navigate challenging situations in a professional manner - Perform effectively under pressure - Additional experience in Database technology (SQL), Web technology (HTML, JavaScript, CSS, XML, PHP), and Networking Technologies (TCP/IP, DNS) is a plus - General cultural awareness, particularly for agents supporting customers in regions other than their own Qualifications Required: - Must be a technical graduate - 6 months-1 year of progressive experience diagnosing and resolving problems in a complex software environment - Technical Support or implementation experience supporting enterprise software solutions, ideally Marketing Automation, CRM, PRM, or SFA applications in a SaaS environment - Excellent organizational skills with the ability to prioritize, lead, multi-task, and execute projects involving multiple departments - Superior communication skills (presentation, written, and verbal) with the ability to explain complex concepts simply - Excellent analytical skills - Ability to multi-task and perform effectively under pressure - Fluency in multiple languages is a plus Please note that Adobe is committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. If you have a disability or special need that requires accommodation to navigate the website or complete the application process, you can email accommodations@adobe.com or call (408) 536-3015.,

Posted 4 days ago

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Sales Operations Senior Manager AI, Automation & Transformation Qualcomm

15.0 - 19.0 years

0 Lacs

hyderabad, telangana

On-site

Qualcomm India Private Limited is looking for a Sales Operations Senior Manager specializing in AI, Automation, and Transformation. With 15 years of experience in sales and customer service operations, the ideal candidate will lead the evolution of sales operations by leveraging innovation to achieve superior business outcomes and enhance customer experience. As a Strategic Leader, you will develop and execute comprehensive strategies to enhance customer experience aligned with organizational goals. Your role will involve leading the design and deployment of AI-driven solutions and automation workflows to enhance sales productivity and customer engagement. You will champion transformation projects aimed at reimagining sales processes and systems to support digital-first operations. Additionally, you will continuously review and refine customer experience processes, implement advanced analytics platforms for data-driven decision-making, and establish performance metrics and reporting frameworks. Collaboration with senior executives, cross-functional leaders, and external partners to foster a unified approach to sales operations transformation will be essential. You will mentor and coach a high-performing sales operations team, design change management strategies for successful adoption of new technologies, and ensure compliance with regulatory requirements and corporate policies. The successful candidate will have a Bachelor's degree in Business Administration, Marketing, Engineering, Information Systems, or a related field (Master's degree preferred). You should have a minimum of 15 years of experience in sales operations, with expertise in customer service, process reengineering, and performance management. Advanced knowledge of artificial intelligence, machine learning, and digital automation tools relevant to sales environments is required. Strong leadership, communication, negotiation, stakeholder management, and change management skills are essential. Preferred qualifications include certification in project management, hands-on experience with CRM platforms and enterprise automation tools, expertise in global sales operations programs, and familiarity with compliance and governance frameworks in regulated industries. Personal attributes such as visionary thinking, adaptability, collaboration, problem-solving skills, integrity, and commitment to organizational values are highly valued. Key performance indicators for this role include enhancing customer experience, achieving operational efficiency targets, successful implementation of AI and automation solutions, timely completion of transformation initiatives, and improvement in customer satisfaction. If you are a visionary thinker with a passion for innovation and results, capable of leading in a fast-paced, high-growth environment, we encourage you to apply.,

Posted 1 week ago

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