Technical Support Engineer, 1:1 Customer Engagement

Meet Our Team

Picture Yourself At Pega

What You'll Do At Pega

Who You Are

• Should be ready to work in Support coverage in rotational shifts
• Ability to identify, propose and implement solutions and ability to work in a flexible, team environment
• Aptitude for quickly understanding complex technical issues, understand customer end-to-end deployments, products and underlying architecture
• Advanced teamwork skills with the ability to collaborate and negotiate with other groups and manage conflict
• Proven ability to interact directly with customers at all levels
• Demonstrated customer-facing skills including expectation management, communication skills, information management
• Demonstrated effective oral and written communication skills, including poise in pressure situations
• Good to have: Experience working with J2EE Application Servers (preferably Websphere, Weblogic and Tomcat) and/or relational databases (preferably Oracle, DB2 and UDB)
• Troubleshooting and debugging experience would be an added advantage
  

What You've Accomplished

• 2 to 3 years of experience in a technical role involving Java, J2EE expertise and databases programming experience.
• 2+ years of experience as a Java, J2EE software developer
• 2+ years of experience as a J2EE servers administrator and J2EE server software products support with exposure to database concepts and administration
• Demonstrated ability to successfully interact in technical discussions.
• Strong analytical and problem-solving skills.
• Should have extensive experience at Core Java, JSP, Servlets and JDBC
• In-depth knowledge of OOPS concepts, Multithreading, Exception Handling, Collections concepts and File systems
  

Pega Offers You

• Gartner Analyst acclaimed technology leadership across our categories of products
• Continuous learning and development opportunities
• An innovative, inclusive, agile, flexible, and fun work environment
• Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company