Job Description

Key Responsibilities: Provide L1/L2 technical support for hardware, software, and network-related issues. Respond to customer queries via phone, email, or ticketing systems and ensure timely resolution. Diagnose and troubleshoot system and application problems. Escalate unresolved issues to appropriate teams as per escalation matrix. Document issues and solutions for future reference. Follow up with clients to ensure complete resolution of issues. Maintain high levels of customer satisfaction and professionalism. Required Qualifications & Skills: Education: Graduate in Computer Science, Information Technology, or a related field. Experience: Minimum 2 years of experience in a technical support role. Communication: Excellent written and verbal communication skills. Strong understanding of operating systems (Windows/Linux), networking basics, and commonly used software tools. Ability to multitask, prioritize, and manage time effectively in a fast-paced environment. Familiarity with ticketing systems (e.g., ServiceNow, Zendesk) is a plus.