Technical Support Consultant

Operations Specialist

Position Title: Associate/Sr Associate

Reports to (Responsibility Level): Assistant Manager

Supervises: NA

Location:

Noida

Global Grade:

GG 8

Complexity: 7/T5C5

PID/s Load Mapping:

Position Summary

Example: Review and research claims in the pre-assigned Met Refer work queues or document/Files provided by client. Understand and Identify variation and Fix/highlight/Process them as per business standards.

Job Responsibilities

• Analyze, validate and process transactions in business application

• Analyze and research all discrepancies.

• Investigate and resolve outstanding items.

• Ensure that the assigned targets are met in accordance with SLA and Internal standards.

• Ensure that the quality of transaction is following predefined parameters as defined by Process Excellence.

• Ensure adherence to established attendance schedules.

• Prior knowledge of documents Review, and document creation related to process is desirable

Education, Technical Skills & Other Critical Requirement

Education

Bachelor’s degree (Any Stream) or diploma with a minimum of 15 years of education.

Experience

(In Years)

1-3 Year

Technical Skills

Computer navigation skills with MS Word and excel is must.

Keyboarding and data mining skills

Excellent written and oral

Knowledge of Insurance principles in relation to US Insurance is desired but not mandatory

Other Critical Requirements Like Voice/ Non-Voice for Insurance Ops

Non-Voice

Complexity Scale: 7/T5C5 (Rule & non-rule-based decision making, domain knowledge, extensive customer communication)